THREAD CRASHER ALERT.......
Sorry everyone, just jumping in to say to @StuartHad that in the first instance, I'd put the complaint in writing and send it off to Monash and see what happens.
Then you could approach the Health Obudsman (Office of the Health Services Commissioner I think it is in your state???) for advice/take the complaint further. Here's a link that might help:
I'm sorry to hear about what's happened with your wife Luv The explanation she gave you sounds pretty pi$$ poor to me too
Wishing you both all the luck in the world and a BFP in the very near future!!
P.S.....There are a lot of really knowledgeable people here who would be more than happy to give you their opinions on who they think is the best FS in your area to see if you'd like any further help finding another FS.
Just pose the question on a thread of your own