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  1. #1
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    Default Birthday party at play center

    So this year I want to take my son and three friends to a play center for his birthday.

    I sent them an email and asked if I could reserve a table in the café as we will have lunch there (as in buying from the café) and I asked about bringing a birthday cake.

    The response I got was just unbelievable...just wondering if this is normal. Ive never done a birthday party at a play centre before.

    They said to reserve a table it would be $50 (non-refundable) and for me to bring my own cake I have to pay $20.

    I don't understand this, why?? Is this normal?? It seems ridiculous as this is a kids play centre. I just don't understand it.

  2. #2
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    Well I think $50 to reserve a table and provide nothing else is ridiculous. So, if you show up and just grab a table there is no fee, right? Is the centre usually very busy? For the cake fee, I think it is on high side but also expected and just something that needs to be paid for.

  3. #3
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    ~Marigold~ is offline You make me happy, when skies are grey
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    I used to work at an indoor playcentre. We would charge the $50 deposit upon booking to hold the party room. But that would then be deducted from the total at the end. I can't understand why they are charging you $50 to just use one of their regular tables? Doesn't make sense. I'd just go as a regular customer and pay the entry price if I were you and not even mention to them that it's an occasion. Are you sure they didn't think you were asking about booking a party room?
    As for bringing your own cake, trying to charge you $20 for that is also ludicrous! What for? Are they providing 4 paper plates?? We used to supply ice cream cakes for parties as requested, at a cost of $20, but they were the $8 Freddo Frog cakes from the supermarket and I always made the parents aware of this when they were asking for one- I'd tell them they're better off bringing their own cake, lol.
    If a regular customer wanted to have a private little birthday gathering in the centre but not in an actual party room, they were allowed to bring in a cake but no other party food due to the anaphylaxis risk.

    Actually, to be honest, I'd go elsewhere. They are ripping you off.


 

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