yep there is no way I would have refunded even 1 payment.
You are too kind Summer.
Thanks guys! Yep, I am too kind and it is my downfall. My DH is a great role model for business, he is tough as nails (but works in a male tradie industry so says he has to be) but he takes no crap from anyone and is easily able to separate business from his private life. Whereas I find it hard to separate the two and be the tough business person - maybe because my industry is health and personal development and dealing with lots of emotion and distressed people.
I did run this business very successfully for quite a long time, but I think times are harder for people now and I just haven't changed with the times and protected my product well enough. Time for a hard look at myself and whether I can develop the skills I need to be more firm in recognising the value of my product and sticking to the contracts and agreements that I have in place. Hopefully I can expand enough again to have a "gatekeeper" who deals with these questions for me and I can pass the type of issues that I find difficult, on to someone who has no problem with being firm :-)
Or I could play Secretary for you Luv!!! 😁xo
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