It should at least be transparent and honest. A 'global fee' is both patronising and dishonest, every time I've queried how it's made up I get bullsh*t back in reply or just ignored. All the way from 'It's the drugs' to 'It's the EPU and doctors fees'.... well, Medicare cover the drugs and we pay the EPU hospital fees ourselves, separately. Just be honest and break down what the actual costs are!
I have no objection to people making a bit of money in return for a good service, but I get really angry when they lie to me and make stuff up thinking I'm an idiot enough to swallow it.
As you say, Shanny, it does absolutely play on the emotions of TTC, it's horrific. I caught sight of one of the Monash replies to my GP (usually we don't see this) and 2 lines of the letter were about us, the rest of the letter was *an advert* to the doctor to get more patients sent their way, all before the signature of the sender. That's advertising and touting for new business on my medical record!!
It does excite me a bit that there's a few of us that feel exactly the same way and that we could get together to kick back.
It honestly isn't the sadness or disappointment that can come from IVF that drives this, we can actually handle that pretty well - it's the way these guys operate; but you can bet your bottom dollar that they view our complaints as the former and just dismiss it.