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  1. #1
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    Default Rant

    Our insurance for our flooring is getting denied by looks of it because of pets even though I asked when we took out policy if it covered pets I'm so annoyed.

    Why do we even bother with insurance

  2. #2
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    Default Rant

    How long ago did you take out the policy? I would definitely be lodging a complaint with the company it won't hurt to do so.

    EDIT: they might uphold their decision not to cover you but then you can take it to the ombudsman and in my experience with working in a super and insurance company the ombudsman will usually favour you

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    Pet damage seems to be a normal exclusion. Can you ask if the call was recorded?

    You can try and dispute it like a PP said, but from memory when I worked at insurance it wouldn't have changed the outcome as it stated it in the PDS.

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    Quote Originally Posted by Qrazelna View Post
    How long ago did you take out the policy? I would definitely be lodging a complaint with the company it won't hurt to do so.

    EDIT: they might uphold their decision not to cover you but then you can take it to the ombudsman and in my experience with working in a super and insurance company the ombudsman will usually favour you
    I went into the branch. I specifically asked if pets were included! She said only malicious damage. Well isn't it if you allow your dog to pee and urinate inside 😳 you can lock them outside? Seriously!

    I explained my frustration (I didn't get abusive or anything) I'm just upset. We all try to get ahead hope that makes sense! And I tried to do a nice thing to a couple with animals NEVER AGAIN!

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    blissfulfairy  (15-07-2015)

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    Quote Originally Posted by monnie24 View Post
    I went into the branch. I specifically asked if pets were included! She said only malicious damage. Well isn't it if you allow your dog to pee and urinate inside 😳 you can lock them outside? Seriously!

    I explained my frustration (I didn't get abusive or anything) I'm just upset. We all try to get ahead hope that makes sense! And I tried to do a nice thing to a couple with animals NEVER AGAIN!
    Did you refund their full bond? Damaged flooring is a pretty good reason to hang on to it.


 

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