So upon inspection of our place after the tenant has vacated, a hole was found in the carpet in one of our bedrooms.
Agent notified tenant that fixing it would come from bond which she accepted. Agent called to tell me it would be fixed during the week that they will have to re-lay the whole bedroom, that they have matched the colour but the pattern was slightly different, the knot was a little thicker.
I said it was ok as long as it was a close match which he assured me it was. Cue today where we have gone to inspect and the carpet is horrible. It's the wrong colour, pattern,shape... It's just wrong and the bedroom looks terrible.
I'm just wondering if anyone knows what my rights are from this point. The agent should have shown us samples to approve.... Can we go back to tribunal and tell the tenant we want it fixed better or is our beef with the agent now???
Is there any law rule that they go by when re-laying carpet and an exact match is not found???