We had our ensuite renovated last October. The guy who did it was absolutely lovely and I had full confidence in his ability to complete the job. Fast forward 6 months and I have been in contact with him fairly constantly to come back and resolve the issues. The major issue was that the drainage in the shower wasn't right, but fixing that has caused issues with the shower screen door not closing properly which they have now attempted to fix 4 times and still haven't got it right but I'm just so sick of dealing with it. There have been other small issues too.
When I have an issue, I usually have to contact him at least 3-4 times before he even gets back to me. Last time I didn't hear back from him until I threatened to take my complaint further.
When we booked him, I was just going off the impression I got from him when he came out to quote as he didn't have any online reviews at all. So now I'm wondering whether I should leave an honest review for his company to give others the warning that I didn't get. My only hesitation is that he's just so nice! But I've given him so many chances to get this right. What are your thoughts, what would you do?