OK so many of you may already have been bored by my incessant complaining about our fridge and the problems we have had with it. Looking back now at reviews it is full of problems.
Bought new just over 2 years ago.
Comes with 2 year warranty
12 months after buying it we claimed warranty due to the inside shell cracking
Just over 12 months later the freezer motor starts freezing over causing the freezer to stop cooling and the fridge to go warm also.
Manufacturer says it's covered by warranty because they reapplied the 2 year warranty to the new machine. Awesome for us!
Call the authorized repairer to organise repair and told they only come out our way once a week so we have to wait a week because I rang a day too late but if they get an emergency call out from a real estate etc they will come see us. Okay.. Fine..
A week later the guy comes out takes a look and says he needs to order parts and should take a week. Okay..
A week later I ring to find out what's going on because I have heard nothing. I get a vague "oh! Oh yeah... Um.. Oh.. Umm.. I'll call the suppliers and find out what the hold up is and call you back". They never did. I had to call back the next day to which she said about another week. I think they forgot to order.
A little over a week later they call me up to say they have the part and will be around the next week as it's a Friday.
So the fridge got repaired and not more than 6 days later the same problem is back. Our freezer and fridge are no longer working again. It's iced up the motor and making everything warm.
I ring the repairer back yesterday and they say they will get our noted out and call me back later. I heard nothing so I rang back today and left a voicemail message. Insteaf of calling me back I get a text message saying she only spoke to the guy late yesterday and won't see him into this afternoon. Well I'm assuming it's from them because they never said they were from so and so business just left their names.
Well it's this afternoon and still nothing! I have rung the manufacturer who said I'd I'm not happy then they can escalate it but that may mean we have to pay about $200 for travel fees for another repairer to look at it plus whatever other fees may be involved because we are out of the region. I refuse to pay that!
Consumer protection have said I can ask for a refund or replacement but manufacturer have already said they need a repairer to look at it first.
What would you do from here?