I decided to update my phone today as I'd backed it up and changed a few things around while it was charging through my computer. The update failed right at the end and I've easily spent the last 4 hours trying to get my phone to work. Numerous attempts to restore my phone back have failed and I'm sitting waiting for Apple to start a chat with me. They said 2 min but I've been waiting closer to 5-10mins. I mean I've had time to pour a drink, wash some dishes and write out this message while waiting for them to start a chat. I'm attempting one last restore attempt before giving up for good. My phone is my lifeline. It has my calendar on there, my alarm and all my contacts. At least I'm off work tomorrow if I need to go to the Apple Store, I'll just be insanely peeved if I have to make that trip in amongst the other things I had lined up for tomorrow.