Hang on, your friend ordered a gf pizza, thought it looked like a regular pizza, but ate it anyway, and now wants to blame the restaurant??
Yeah, no. If she had any doubts about the pizza, she should have questioned it.
I would be in agreement to her letting the restaurant know that she was ill after eating what was supposed to be a gf pizza, and that she would appreciate staff being made more aware of gf practices. In a non-confronting, non-blaming manner.
I've asked a couple more questions on the situation which some of you have wondered about. A few extra facts:
- Family member ordered a completely different pizza to their companion, so it wasn't a case of the accidental switcheroo.
- They ordered at the counter, made it very clear that they were intolerant to gluten (as stated earlier, they asked the staff to check with the kitchen, including a specific enquiry about the BBQ sauce on the base).
- They paid $3 extra for the gluten free base, and this was reflected on their receipt.
- Family member has not taken up the issue with the restaurant, but they have reported it to a higher authority who will be visiting the establishment.
I'm guessing after being so explicit about ordering a gluten free option, they didn't suspect they would be served a gluten based pizza.
As stated earlier in the thread, I myself have an allergy to eggs. I've had many occasions where I've unfortunately had allergic reactions because staff have not checked properly.
The only time I've actually vocally complained was on one occasion where I explicitly asked about a meal, then got served the meal and had instant doubts, took the meal back to ask 'are you sure this is safe for me to eat?', was told it was okay, took a couple of bites and instantly knew I'd eaten egg (my reaction is swift). I actually burst into tears because they ruined my birthday. They apologised and gave me my money back.
So your family member did suspect it. And really should have checked.When the pizzas arrive they look the same. You are apprehensive
Yes the restaurant is at fault for its practices. But they are at fault for eating something they had doubts with.
We go through this all the time as my DH is gluten intolerant. He's learnt from experience that you never ever order GF pizza, despite reassurances from the cafe/restaurant, it's just asking for trouble. Much better to order something that you know to be totally GF.
In answer to your query though, we would contact the cafe/restaurant and let them know. Depending on how they respond, we would then decide if the issue needs to be taken further, i.e. negative review or social media commentary.
Mistakes happen in restaurant kitchens, which is why it's better to avoid things like pizza/pasta, etc.
I think it's been covered but while the fault does lay with the restaurant for getting the order wrong, there is a certain level of personal responsibility here that they're not acknowledging. They were apprehensive, had they asked and been told it was all okay but it had gluten in it then by all means go for the jugular but they laid it out, the message either wasn't passed on, was passed on incorrectly or there was a mix-up with what was taken out and that does need to be addressed. However, they still should've double checked when they were suspicious. I have foods I simply don't like that I double check on when ordering/receiving my order!
I am wondering if everyone would be so quick to defend the restaurant if say it were a severe peanut allergy that they were notified about when ordering and yet they still served soemthing containing peanuts...cos to me, all food allergies should be treated the same by a restaurant, as you just never know how severe the reaction might be...
The only way to have a truly GF pizza is if it was prepared in a totally separate area, or all implements, benches, ovens etc are scrubbed and toppings kept separate. Cross contamination occurs so easily like kitchens flour down benches, use the same spoon to spread sauce on the regular pizza then spread it on the GF pizza... Im finding it hard to be sympathetic
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