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  1. #1
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    Default ANZ bank. I'm so annoyed!

    They have withdrawn $375 from my account for a breakfree home loan packaged I signed up for earlier last year.
    WTF
    I never received warning it was about to be withdrawn or even told this would happen.
    Now I have $0 (-$375). Bills will be direct debited Monday, I have nothing for the weekend.
    I have savings, but what if I didn't!! (Plus it's for other important things like Xmas presents and other bills).
    I couldn't talk to Anz because this department doesn't open until Monday.
    How can they do this???!

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    Is it for your annual fee in your mortgage? My mortgage documents advise my fee will be taken out on my loan anniversary each year...?

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    I signed up for the loan March 2013 and wasn't told about ongoing Annual fees.

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    It's a shock every year when my fee comes out. Mines in August though.

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    Quote Originally Posted by 79me View Post
    It's a shock every year when my fee comes out. Mines in August though.
    Yeah, mine too. Ours is January each year. It means we have no fees throughout the year but just after Xmas hurts! And I never remember it's coming up

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    I remember when I had a break free loan. If always forget when the annual fee was due

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    All the fees will be disclosed in the mortgage documents you signed and you should have been left with copies for each party.

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    This sounds normal to me. We have a break free and there is an annual fee - its on their website too I think.

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    It will be disclosed somewhere in the mortgage documents. They aren't obliged to warn you before it comes out.

  11. #10
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    I agree with the PP's. Unfortunately, it is not a hidden fee- it would have been disclosed in the mortgage papers you signed, and why TBH it is probably a waste of time calling them. If may be part administration fee and part rate lock, depending on the type of breakfree package you selected.

    Still, fee's are irritating at the best of times.


 

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