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  1. #51
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    BH-KatiesMum is offline Community Manager
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    I would bee moving my child and writing a letter demanding a refund if the one week in advance.

    From what you have said, the story is simply not believable.

    If the incident truly just happened, why was no one able to tell you what happened immediately? Yes. Small children get minor injuries, scratches and bruises all the time. They are learning to walk, to crawl, to play with toys and control their arms/hands etc. they will hurt themselves at times. It's inevitable.

    That they couldnt tell you what happened is the issue here. That they appear to have now made something up to cover themselves ...

    The lack of incident reports and communication is something you can use to argue your way out of the fees. If they don't write up the incident report, if they cannot tell you immediately what happened to your child, how can you have confidence they are are adequately supervising him?

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  3. #52
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    Quote Originally Posted by BH-KatiesMum View Post
    I would bee moving my child and writing a letter demanding a refund if the one week in advance.

    From what you have said, the story is simply not believable.

    If the incident truly just happened, why was no one able to tell you what happened immediately? Yes. Small children get minor injuries, scratches and bruises all the time. They are learning to walk, to crawl, to play with toys and control their arms/hands etc. they will hurt themselves at times. It's inevitable.

    That they couldnt tell you what happened is the issue here. That they appear to have now made something up to cover themselves ...

    The lack of incident reports and communication is something you can use to argue your way out of the fees. If they don't write up the incident report, if they cannot tell you immediately what happened to your child, how can you have confidence they are are adequately supervising him?
    I may be wrong but I got the impression that there were language barriers on both the carer and OP's side that may have created misunderstanding and made it seem like the carer didn't know what was going on. If the accident happened just before pick up that maybe why an incident report hadn't been done yet. Add to a language barrier the nerves and concern of a mum reasonably new to daycare and it's a recipe for misunderstanding. I could very well be wrong, just flagging a possibility.

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  5. #53
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    If there are language barriers that would be even more reason why an incident report is important

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    Quote Originally Posted by BH-KatiesMum View Post
    If there are language barriers that would be even more reason why an incident report is important
    I agree but if the accident happened at 4:55 and OP walked in at 4:57 then it's not feasible to expect one to be written. Yes they could have written one while the OP was there, some centres would have written it after OP left and given it to them the next day.

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    Can you get your hands on the centres policy relating to injuries? That'll give you a basis to show they have/have not followed correct protocol.

    I'd be upset too, OP.

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    I agree that it sounds like there were language and communication issues more than anything else. If the carer didn't speak english well, and the incident had just occurred, and the OP was upset about her DS being injured, this would probably make the carer even more nervous and would perhaps impact her communication skills, it seems like the incident was just not communicated well to the OP.

    I disagree that it was negligence - the carer was sitting *almost* on the ground, holding the DS, and the child wriggled off off her lap. She wasn't standing and 'dropped' the child, it seems like a very easy incident to occur.

    Honestly, I think it is really important to feel comfortable where your child is receiving care, but I think the incident has been blown out of proportion. It's not worth seeking legal advice over, for the sake of one week child care fees. It's unlikely the centre will be found to be negligent, they are required to maintain paperwork to show correct staff-child ratios at all times, and there are strict regulations about the amount of soft fall, etc. I would think it is mainly an issue of a carer who isn't proficient enough in English to communicate what happened well.

    OP, perhaps a nanny or family day care would be more suited to your needs - it sounds like you would like something a bit smaller and quieter for your DS. All the best!

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