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  1. #31
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    Thanks for the quick responses.

    They are saying the injury occurred prior to my arrival like 5minutes in which time they havent had the time to provide an injury report.

    Do I have any grounds to pulling him out with further paying the notice period? I have now managed to organise another childcare and do not want to be double hit.

  2. #32
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    Quote Originally Posted by chook88 View Post
    Thanks for the quick responses.

    They are saying the injury occurred prior to my arrival like 5minutes in which time they havent had the time to provide an injury report.

    Do I have any grounds to pulling him out with further paying the notice period? I have now managed to organise another childcare and do not want to be double hit.
    If a child needs attention, I get someone to look after them while I fill out the report. I've even written a report with a parent there with me as they showed up just as it happened. I honestly do not think they have a proper excuse.

    We have had parents not pay fees and we could do nothing about it unless we wanted to hire a debt collector which really wasn't worth it.

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  4. #33
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    You can try, did you pay a bond when you started?

    The attending the last day ccb and ccr issue is from the government though and if you don't attend they have to charge full fees as that is childcare legislation.

    Id just speak to the head office and see what they decide. You might find that they waiver the 2wks notice and sign you off ASAP.

  5. #34
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    I pulled my DD out of CC once; I just sucked it up and paid the 2 weeks but didn't send her back. I wasn't bothered to fight it, but there was no way she was going back to that h3llhole.

    As for him face planting, I actually think you're overreacting to that part, sorry. I know he's only young, but accidents happen, and you are going to have plenty more scratches and bruises on him as he grows into an active little boy. My kids have hurt themselves even when I was right there, you just can't stop it from happening sometimes.

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  7. #35
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    The accident report should still have been completed and ready for you to sign the next day.

    You will be very lucky if you get out of paying the 2 weeks .... You can only claim CCb at one centre so if you get double hit it could be REALLY EXPENSIVE for you.

  8. #36
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    I would probably push the point.

    Something along the lines of the following but better written and probably less *****y

    'I have no intention of having ccb or ccr applied to fees until the 5th of December as Aaron is not attending your service due to incompetence in discussing what you describe to be a minor incident.

    Whilst children are attending your Centre The duty of care rests fairly on your shoulders, including a duty to communicate with the primary caregivers of the children.
    As you and your staff were unable to offer an explanation of events on more than one occasion you have not fulfilled your contractual obligations at time of enrolment. Let's take the easy path on this, Aaron has now been withdrawn. Please remember though, should you make claim on ccb or ccr further to this date it is your fraud. '

    excusé randomness-coming from mon language confused phone.

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  10. #37
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    We do not want to put our child back in to the childcare as this is the 2nd week in a row that something has happened to him.
    1st week he has a scratch 1/2 his arm length and we asked they didnt know about it and wasn't aware about it. No incident report on that matter too.

    This is the 2nd incident this week and based on the directors communication via email it indicates my child is at fault wiggling out of the carers arm. My initial response is 'why would you carer not know that children wiggle all the time?'

    I didnt respond during this thought process.

    At the moment our response is, we believe we are paid 1 week in advance and the 2nd week we will not be paying. If you intend to take this further, we will seek legal advice in this matter.

    Any thoughts if this will work ?

  11. #38
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    The centre have already stated that they aren't going to claim the ccb and ccr if non attendance occurs so thee won't be any fraud.

    Did you pay a bond? If you want to go the route of seeking legal advice, is it going to cost more than the two weeks notice? Like I mentioned before ask to meet with the centres owners or contact head office and see what they can do for you before bringing in the legal eagles.

  12. #39
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    I read that email to be a threat that she needs to send her child or be faced with debt/invalid claim

    excusé randomness-coming from mon language confused phone.

  13. #40
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    Well we read it different ways, I thought it was informing the parent of legal rights in case they asked why full fees where charged. All good.


 

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