+ Reply to Thread
Page 1 of 3 123 LastLast
Results 1 to 10 of 22
  1. #1
    Join Date
    Oct 2013
    Posts
    1,221
    Thanks
    1,169
    Thanked
    668
    Reviews
    0
    Achievements:Topaz Star - 500 posts

    Default DH got into a big argument with our childcare center manager.

    Basically they are shocking at working the payments and for the second time they have over charged us. The first time it happened, after fighting it (calmly) with them they finally admitted it and instead of paying us back they just took it off the next payment. Well the forgot to and finally did that a few payments down the track. That was fine. Even though it meant we were about $150 short, we stayed polite about it and understood mistakes get made.

    Now this time they have over charged us $50. DH called them up, he did all his maths- printed out our bank statements and had it all worked out where we were over charged, and the manager refused to listen and kept telling him it was done correctly and kept talking over him. Then after aaages of them discussing it heatedly on the phone, the manager started saying the payment was from back in October... we hadn't been charged for a holiday day or something. She didn't give dates.... DH asked and she changed the subject apparently. We had a new agreement written up in January with them, then all of a sudden this extra payment gets taken out again without discussing it with us first.

    He ended up getting so upset and telling her very angrily to keep the damn money as its clear she isn't going to admit they stuffed up again so we'll just have to go without.

    He then spoke to the area manager about it, who claims they will follow it up but in all honesty, i wish it doesn't have to come to this. Now i feel uneasy about going there again and sending DS. We let so much go - we don't complaint when DS's clothing goes missing (flash jumpers etc have never made it home after hm being there and never been found. Im thinking they get packed in other kids bags) and there are a few other things that annoy us, but we don't complain. But its hard being over charged again and now this time we have to suck it up. The first time the over charge happened it was done by someone filling in for the manager, so they were quick to admit fault because they were new to that job. But the manager is clearly a different ball game and if she stuffs up she will argue it over and over until you give up and if need be, go else where.

    Has anyone else here gotten into an argument with their childcare center and everything still was ok afterwards? Or are we best to just find a new place?

    I am wanting to as we pay an arm and a leg already as it is without being ripped off $50. May not seem much but its really annoying us. We have bills coming out of our ears right now.

    I just feel flat about the whole thing. And uneasy about seeing the manager after DH told her off over the phone. He had every right to do so, as she was acting like a biatch. But still.. now its awkward and i feel uneasy about leaving my DS there now.
    Last edited by Serenity Love; 14-04-2014 at 21:44.

  2. #2
    Join Date
    Oct 2010
    Posts
    515
    Thanks
    21
    Thanked
    95
    Reviews
    0
    Achievements:Topaz Star - 500 posts
    Tough situation... To me it wouldn't so much be about the money (although that would really annoy me!) but more so the managers attitude and I would just be concerned about this person being a role model for my child... Even though she may not be in your little ones room, her attitude is likely to be reflected throughout the centre and I'm not sure is want that type of person influencing my child, directly or indirectly... Sorry, not an overly helpful post but maybe just something else to think about...

  3. #3
    Join Date
    Oct 2013
    Posts
    1,221
    Thanks
    1,169
    Thanked
    668
    Reviews
    0
    Achievements:Topaz Star - 500 posts
    Quote Originally Posted by Juzz View Post
    Tough situation... To me it wouldn't so much be about the money (although that would really annoy me!) but more so the managers attitude and I would just be concerned about this person being a role model for my child... Even though she may not be in your little ones room, her attitude is likely to be reflected throughout the centre and I'm not sure is want that type of person influencing my child, directly or indirectly... Sorry, not an overly helpful post but maybe just something else to think about...
    No thank you, i completely agree... she definitely has a weird vibe about her. She gets very obviously cold when she gets questioned on things.... the last time DH followed up the payment with her she was quite cold when i next went there. And he was only inquiring! Now that there has been a full blown argument....i am concerned with how she is going to be now. Its alright about DH, when he collects DS the manager had already gone home. She's always there when i drop DS off.

  4. #4
    Join Date
    Dec 2011
    Posts
    4,440
    Thanks
    1,242
    Thanked
    1,713
    Reviews
    9
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 posts
    If I wasn't 100% happy with my daycare I would be moving to another. I think you need to have 100% trust in your choice of daycare.

    With any daycare though I make sure I only send him in cheap kmart clothes so it doesn't really matter if they go missing. I understand it is difficult for carers to keep track of every kids clothing.

  5. The Following 2 Users Say Thank You to Mod-Zeddie For This Useful Post:

    MINIRoo  (15-04-2014),Pusheen The Cat  (15-04-2014)

  6. #5
    Join Date
    Jun 2006
    Posts
    3,926
    Thanks
    570
    Thanked
    1,116
    Reviews
    0
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 posts
    Yes I had a big issue with our centre a few years ago. We have to pay two weeks in advance and then I pay weekly to always keep it in advance. Imagine my horror when I got a bill for over $1000 for unpaid fees. I always pay by bpay so I downloaded our statements into excel and reconciled against what statements I had (they were terrible at sending them too).

    It took weeks to sort out but it turned out they had allocated it wrong, they said they had put it against another child's account and in order to rectify they had to put a different initial for my DDs middle name - honestly was a pack of lies as she was the only one with that first name or last name.

    I hope you can sort it out, our centre finally has sorted out there issues.

  7. #6
    Join Date
    Mar 2013
    Location
    Newcastle
    Posts
    653
    Thanks
    817
    Thanked
    217
    Reviews
    0
    Achievements:Topaz Star - 500 posts
    SO many times DDs preschool has failed to add our deposits to the account (I refuse to go direct debit with the m for this very reason) & I've argued with them many times about it. Things are always fine afterwards.

    Just remember, they are a business, you are the customer.

  8. #7
    Join Date
    Oct 2013
    Posts
    1,221
    Thanks
    1,169
    Thanked
    668
    Reviews
    0
    Achievements:Topaz Star - 500 posts
    Quote Originally Posted by ICanDream View Post
    Yes I had a big issue with our centre a few years ago. We have to pay two weeks in advance and then I pay weekly to always keep it in advance. Imagine my horror when I got a bill for over $1000 for unpaid fees. I always pay by bpay so I downloaded our statements into excel and reconciled against what statements I had (they were terrible at sending them too).

    It took weeks to sort out but it turned out they had allocated it wrong, they said they had put it against another child's account and in order to rectify they had to put a different initial for my DDs middle name - honestly was a pack of lies as she was the only one with that first name or last name.

    I hope you can sort it out, our centre finally has sorted out there issues.
    Holy cow!! What is with them?! those are mistakes that just shouldn't happen. Talk about causing us working parents unnecessary stress.

  9. #8
    Join Date
    Oct 2013
    Posts
    1,221
    Thanks
    1,169
    Thanked
    668
    Reviews
    0
    Achievements:Topaz Star - 500 posts
    Quote Originally Posted by FITCHICK View Post
    SO many times DDs preschool has failed to add our deposits to the account (I refuse to go direct debit with the m for this very reason) & I've argued with them many times about it. Things are always fine afterwards.

    Just remember, they are a business, you are the customer.
    Yeah going direct debit was the biggest mistake ever!!! I can't believe we went on that agreement with them. We have been told now nothing can change until the end of the financial year. Which isn't too far away at least.

    You're right, we're the customer. Its up to them to be nice to me when i go there and i guess if they're not, we'll go elsewhere.

    I just hope DS doesn't get victimized now. I don't think there is any way i will know either as im not there ... He's only 2.

  10. #9
    Join Date
    Jun 2006
    Posts
    3,926
    Thanks
    570
    Thanked
    1,116
    Reviews
    0
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 posts
    Yep was a nightmare, I can honestly say I lost sleep over it. They too pressured me to direct debit saying that I must have been forgetting payments (was satisfying to prove that one wrong too!). I will never ever allow direct debit from them.

  11. #10
    BH-KatiesMum's Avatar
    BH-KatiesMum is offline Community Manager
    Winner 2008 - The most optimistic poster
    Winner 2014 - Most Helpful Moderator
    Join Date
    Oct 2007
    Location
    Perth WA
    Posts
    22,393
    Thanks
    5,359
    Thanked
    5,806
    Reviews
    3
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 postsAmethyst Star - 5,000 postsEmerald Star - 10,000 postsRuby Star - 15,000 postsDiamond Star - 20,000 posts
    Awards:
    Past Moderator
    200 Posts in a week100 Posts in a week
    you can change the direct debit. Talk to your bank and cancel the authority for them to take the money out.

    Then just pay by cheque.

    it is so stressful.


 

Similar Threads

  1. The same bl**dy argument every weekend
    By loislane2010 in forum General Parenting Tips, Advice & Chat
    Replies: 24
    Last Post: 05-11-2013, 12:27
  2. Please help settle an argument...
    By CanadianKangaroo in forum General Chat
    Replies: 20
    Last Post: 20-07-2013, 13:03

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
free weekly newsletters | sign up now!
who are these people who write great posts? meet our hubbub authors!
Learn how you can contribute to the hubbub!

reviews
learn how you can become a reviewer!

competitions

forum - chatting now
christmas gift guidesee all Red Stocking
WaterWipes
Give your babies bottom a gift this Xmas! They are the only wipe made using just water and a drop of grapefruit seed extract and may help avoid nappy rash. Check out the great reviews on bubhub and see our website for more info and availability.
sales & new stuffsee all
True Fairies
True Fairies is the first interactive website where children can engage and speak with a real fairy through the unique webcam fairy portal. Each session is tailored to the child, and is filled with enchantment and magic.
Visit website to find out more!
featured supporter
Shapland Swim Schools
Semi private learn to swim classes for a maximum of 3 children in specialized heated teaching pools. Our swim schools are located across Brisbane, Ipswich and the Sunshine Coast, ensuring there's a school near you.
gotcha
X

Pregnant for the first-time?

Not sure where to start? We can help!

Our Insider Programs for pregnancy first-timers will lead you step-by-step through the 14 Pregnancy Must Dos!