Basically they are shocking at working the payments and for the second time they have over charged us. The first time it happened, after fighting it (calmly) with them they finally admitted it and instead of paying us back they just took it off the next payment. Well the forgot to and finally did that a few payments down the track. That was fine. Even though it meant we were about $150 short, we stayed polite about it and understood mistakes get made.
Now this time they have over charged us $50. DH called them up, he did all his maths- printed out our bank statements and had it all worked out where we were over charged, and the manager refused to listen and kept telling him it was done correctly and kept talking over him. Then after aaages of them discussing it heatedly on the phone, the manager started saying the payment was from back in October... we hadn't been charged for a holiday day or something. She didn't give dates.... DH asked and she changed the subject apparently. We had a new agreement written up in January with them, then all of a sudden this extra payment gets taken out again without discussing it with us first.
He ended up getting so upset and telling her very angrily to keep the damn money as its clear she isn't going to admit they stuffed up again so we'll just have to go without.
He then spoke to the area manager about it, who claims they will follow it up but in all honesty, i wish it doesn't have to come to this. Now i feel uneasy about going there again and sending DS. We let so much go - we don't complaint when DS's clothing goes missing (flash jumpers etc have never made it home after hm being there and never been found. Im thinking they get packed in other kids bags) and there are a few other things that annoy us, but we don't complain. But its hard being over charged again and now this time we have to suck it up. The first time the over charge happened it was done by someone filling in for the manager, so they were quick to admit fault because they were new to that job. But the manager is clearly a different ball game and if she stuffs up she will argue it over and over until you give up and if need be, go else where.
Has anyone else here gotten into an argument with their childcare center and everything still was ok afterwards? Or are we best to just find a new place?
I am wanting to as we pay an arm and a leg already as it is without being ripped off $50. May not seem much but its really annoying us. We have bills coming out of our ears right now.
I just feel flat about the whole thing. And uneasy about seeing the manager after DH told her off over the phone. He had every right to do so, as she was acting like a biatch. But still.. now its awkward and i feel uneasy about leaving my DS there now.