DP was made redundant two months ago now (without pay!). The next day he called up Centrelink to claim Newstart. Anyway, he was told he had paperwork to fill out and hand in by his phone appointment which was 2 weeks later. He never received any forms even with numerous times calling up asking for them to be sent out, each time someone did, it never came.
After his phone appointment, they gave him in "in office" appointment to hand in the paper work he never received (which we ended up printing off their website). Turn out they put the incorrect street name in, even though he got through the security checks 4 times, with the correct street name (no one realized it was the wrong one on the file!).
So, the person who he had his appointment finally realized that the street address was wrong and they had the nerve to put down the "first point of contact" as the appointment he had at the office, NOT when he first claimed newstart on the phone 1.5 months ago. NOW 2 weeks later were still waiting on his newstart to be processed (with back pay!) and it looks like we aren't getting it again for another fortnight, WTF is going on? How can they allow people to go two months without an income, how can they be so slack and unprofessional like this? Has anyone else had to wait 2 months to get a newstart payment? or is something seriously f@cked up with centrelink?. I told him to make a major complaint at the complaints department with everyone who he has dealt with since calling up two months ago, it's atrocious!
We had no savings when he was made redundant and we've borrowed money to pay last months rent from my mum and it looks like were going to have to borrow another months since rent is due next week, dont get me started on bills, groceries, childcare, petrol etc etc, too bad it all costs money, because we got none!