I went to a new hairdresser yesterday for a full head of foils which I've had done successfully a million times by my usual hairdresser, who has just had a baby so isn't currently working.
Last time I got my hair done, I got blonde and brown foils (2 blonde for every brown) so I showed her a photo of my hair when it used to be blonde and said "this is what I want". When I tell my old hairdresser that I want a change she says "yep I can do that, but not in one visit, to keep it looking good and healthy it might take 2-3 visits" and I appreciated the honesty. I assumed this hairdresser would do the same, start the process but I might have to come back for another few visits to get the end result shown in the photo.
When she was putting the foils in, she barely left any hair out at all, meaning it doesn't look like foils, it's all solid blonde colour so my re growth is going to be shocking.
Also, where it was previously blonde has been over-toned and was grey and where it was previously brown is yellow. Also my roots are yellow (from my mousy brown regrowth).
When she finished she said "are you happy with the colour?" At this stage I hadn't noticed the grey yet, so said "will using purple shampoo tone down the golden bits?" And she said "yep, after a few washes it will tone down. It's because it was brown underneath so you can't expect it to be perfect". Well actually I do expect it to be damn close to perfect, but anyway...
So I came home and had a closer look and was really upset about how horrible it looked. I contacted my cousin who is a hairdresser and she said to wash with detergent or head and shoulders to get rid of the grey, then the only option for the yellow is getting brown foils over the top. So I washed twice with H&S last night, then 4x with purple shampoo today just to see if it would calm the yellow down. The grey seems to be gone but the yellow is so yellow.
I messaged the hairdresser on Facebook last night and called and left a message at the salon for her this morning. I let her know exactly what I don't like about it and told her I'd like to come back to get it fixed before I have to work on Tuesday because I'm really embarrassed about how it looks. I haven't heard back so I guess she's closed on Sundays, and as she works by herself I have a feeling she will be closed tomorrow too.
So what I want to do is go elsewhere tomorrow to get it fixed, then request a 50% refund from the original hairdresser. I'll call her early to see if she's there but I don't think she will be. If she was open tomorrow, I'd go back to get her to fix it seeing as though I've already paid for it. If she won't give me a 50% refund, I think I will dispute the transaction on my credit card. I paid $165 so it wasn't cheap, and will potentially have to pay that again elsewhere to fix her sloppy work, so i think it's only fair that I'm not out of pocket. I can't go to work looking like this on Tuesday, so it's not an option to wait until she's open.
Sorry for the hugely long winded back story but my question is - do you think this is a reasonable request?