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  1. #11
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    We had an issue with a blind we ordered to fit a window in our lounge, when it came it was the wrong size, they claimed it was my fault but I was able to prove it was their fault, however the owner refused to give us a refund. I found a form letter on the Consumer Affairs website and was able to fill in the relevant information and then send it off to the shop owner, a cheque arrived in the mail 2 days later fully refunding the amount we had paid him. The letter basically outlined our rights and said that if we didn't receive a full refund we would take the matter to the Dept of fair Trading. Might be good for you to put it all in writing, manager or owner etc might get it sooner and saves you having to go into the shop every week trying to catch up with someone who can help you.

    If the top you brought was faulty then they have to refund you. very frustrating!

    I can't remember exactly where the letter was but if you look at Dept of Fair Trading or consumer affairs online you should be able to find it.


    wannawannabe - I have brought several tops at the same time without trying them on before, particularly if I have the kids with me or am in a hurry. Sometimes I'll try one on and then buy 2 or 3 of the same style in a different colour - could easily then get home and find one had a fault and need to go back and change it.

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    aereht  (31-12-2013),Caviar  (31-12-2013)

  3. #12
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    Quote Originally Posted by SpottySocks View Post
    wannawannabe - I have brought several tops at the same time without trying them on before, particularly if I have the kids with me or am in a hurry. Sometimes I'll try one on and then buy 2 or 3 of the same style in a different colour - could easily then get home and find one had a fault and need to go back and change it.
    Would still like to know if the reason it's unwearable is due to the design of the item or the manufacturing. There are some clothes out there that look fantastic on the hanger/mannequin and then when you put them on have a terrible cut and look shocking. If that's what's happened to OP then she won't get a refund because it's change of mind.

    if the top isn't actually supposed to look like that (ie try a different top in the exact same style and it looks different) then it's faulty due to a manufacturing error.

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  5. #13
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    Depends on what your definition of poorly cut and unwearable is.
    Oh come on, the OP isn't stupid. Even if she didn't try it on, she'd at least have taken it off the rack and handled it. At first glance it must've looked okay but on closer inspection (hemlines, seams etc) the faults became apparent. This has happened to me and I've brought back the items, attempts were made to con me into a credit note but I simply quoted the Trade Practices Act which allows a full refund or exchange if the item is faulty. And I don't have to take the exchange. I can choose.

    Which is what the OP is entitled to do.

  6. #14
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    GrabbyCrabby is offline She is everything I need, that I never knew I wanted... She is everything I want, that I never knew I needed...
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    Check out Choice Magazine on FB. They had a good post last week about consumer rights and responsibilities. Good luck!

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  8. #15
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    Didn't they give store credit? Isn't that a refund?

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    Refund is cash returned.

    Sent from my GT-I9505 using The Bub Hub mobile app

  10. #17
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    Quote Originally Posted by grooviechic35 View Post
    Didn't they give store credit? Isn't that a refund?
    A store credit still means you have to spend the money there, rather than having your money back to do with as you please.

  11. #18
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    Quote Originally Posted by wannawannabe View Post
    Would still like to know if the reason it's unwearable is due to the design of the item or the manufacturing. There are some clothes out there that look fantastic on the hanger/mannequin and then when you put them on have a terrible cut and look shocking. If that's what's happened to OP then she won't get a refund because it's change of mind.

    if the top isn't actually supposed to look like that (ie try a different top in the exact same style and it looks different) then it's faulty due to a manufacturing error.
    I could be wrong but reading the original post, the OP said they didn't have any replacement shirts. I assume this means of the same style but not faulty? That's just how I read it...

    It's a frustrating situation OP, hopefully you get some satisfaction from the manager when they're back!


 

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