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  1. #11
    MrJones&Me's Avatar
    MrJones&Me is offline sometimes as useless as the 'ueue' in queue
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    Can you call&ask for a tracking number?

  2. #12
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    I think the big companies don't even care. I bought xmas presents from big w mid November. I got in contact with them last week to see what was going on. Apparently they are out of stock of one game I bought so they wouldn't be sending anything of mine out until 27 January. ...so helpful considering they are meant to be xmas presents.

    It's really poor form that they are selling things that are out of stock, and not even bothering to contact the customer to let them know there is going to be a ridiculous delay.

    I've got 2 other packages I'm waiting on but they are from companies I've not had issues with in the past so fingers crossed they show up at least.

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  3. #13
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    Quote Originally Posted by MrJones&Me View Post
    Can you call&ask for a tracking number?
    I already have the tracking number, the website and over the phone both are saying its in "transit" and has been for a little over 3 weeks.

  4. #14
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    MrJones&Me is offline sometimes as useless as the 'ueue' in queue
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    When you phone are you speaking to a person or a machine?

    Maybe ask to speak to someone, 3 weeks in transit is pathetic, even over christmas!

    The website says at most a week. What are they saying when you call? They should be able to tell you the exact location of the parcel?

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    Quote Originally Posted by MonsterMoosMum View Post
    Well i paid for my items with target mud November and according to them and aus post my items have been in transit for over 3 weeks. I think my Xmas presents have decided to go around Australia by the looks of it before touching down in Townsville lol.

    Not so worried with bloomex i mean its a gift hamper and its only 4 days past what they said delivery date would be i just dislike the false guarantee. We guarantee it will.be there between 12-5pm on such and such date. Well no it wasn't.
    Although i guess some progress is that fast way has said that that item in now on a truck.in Brisbane and will be recieved by days end.


    I ordered some Xmas stuff with bug w the same day as target, 5 days later it was at my doorstep.

    So not all bad just some i guess
    Probably not what you want to hear but last time I had something saying it was in transit for over 3 weeks it was declared as lost and I was refunded my money (ozsale not target). I'd be calling Australia post to find out more. Good luck.

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    OP you should ring the AusPost 13hotline and give them the tracking number and complain ASAP. They will be able to give you some answers. I rang up and complained that the parcel delivery man was not ringing my buzzer to deliver my parcel. I would be sitting at home and receive an email saying your parcel can be picked up from the post office as an attempt to deliver was made but no answer. This happened so many times as we were buying baby things online and Xmas presents. They sent me a letter and now the delivery man rings my buzzer and I don't have to go to the post office. Yay!

  8. #17
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    That's ringning talking to a real person, i keep being told i cant declare it lost just yet and all they tell me is that its on it way. Hence why my frustration

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    They should be able to tell you exactly where it is, where it has been signed into and what driver has it. If they can't tell you these things then there is a problem. When you call them demand to know what is going on, if the person you are talking to can't tell ask to speak to their manager.

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    Quote Originally Posted by MonsterMoosMum View Post
    That's ringning talking to a real person, i keep being told i cant declare it lost just yet and all they tell me is that its on it way. Hence why my frustration
    Did you pay with paypal at all? You could probably make a claim through them.

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    Quote Originally Posted by HarvestMoon View Post
    Did you pay with paypal at all? You could probably make a claim through them.

    Sent from my GT-I9505 using The Bub Hub mobile app
    i paid with my credit card


 

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