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  1. #51
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    Quote Originally Posted by theoneandonlyem View Post
    Agree with mummytomy2boys... My local target will only return for store credit if no receipt and at the current item price. I bought a dress from Target, washed it, wore it, washed it again (all per instructions) and it had a look of having bleach splashed over it after the second wash. I took it back and could only return for credit. Dress was also now marked right down as it was end of season stock. Paid about $80, only got about $45 in credit back. Was annoyed as it was a quality control issue, but I didn't have a receipt. If I had a receipt they would've refunded the full cost for cash per the customer service lady. What can you do? Hardly going to hold on to every single receipt from every single thing I buy.
    Your dress was not fit for purpose. You should have been given a refund, and if they refused, gone to ACCC about it. This is your consumer right regardless of their policy.

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    I agree Target shouldn't need to give you a refund without a receipt.

    Sell it on ebay, or as someone else said, put it under the giving tree. There are children that don't have any presents at xmas....

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    Quote Originally Posted by haveheart View Post
    Maybe you could put the unwanted ones under the wishing tree or give to the salvos.
    This is what i was going to say :-)

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    I had the same issue with target. I was getting DD2 a innotab I bought 2 games and target was getting in the actual innotab for me. turns out they couldn't get it in and somehow I lost the receipt ( I thought I put it away) they wouldn't let me return the games even though they couldn't get me the bloody console I was ropable. I still have those stupid games sitting in my cupboard.

  5. #55
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    and all that the Lorax left here in this mess was a small pile of rocks with the one word...UNLESS
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    Quote Originally Posted by moongazer View Post
    Your dress was not fit for purpose. You should have been given a refund, and if they refused, gone to ACCC about it. This is your consumer right regardless of their policy.
    And she was given a refund in this case, it was just less than she paid for it as the ticketed price had changed.

    I worked for target for 9years ago about 25 -15 years ago, and the policy isn't too different.

    I hold onto all receipts for all stores. If the item isn't branded as a stock item at a store, I'll hold on to regift or whatever.

    Photocopied receipts were never allowed for the reason they can be used fraudulently as suggested earlier.

    After working many years layby pre Xmas then refunds post Xmas, you see and hear a lot of things and you certainly cant tell who is prepared to be fraudulent by looking at them
    Last edited by Mod-pegasus; 17-12-2013 at 01:02.

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    She should have received refund. Not credit.

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    Quote Originally Posted by Donnab739 View Post
    Legislastion changed about 12 months or more ago and they are breaking the law. You do not require proof of purchase to return an item for a refund.

    Yes it sucks because some people may steal things and then return them but that's the law.

    I would google it and print it out and take it in with me to return the items.
    They are not breaking the law. They are completely entitled to refuse to exchange an item simply because it's an unwanted gift. A company is obligated to repair, replace or refund a faulty item but an unwanted gift does not fall under this at all.

    When I worked for Target many moons ago their exchange policy was extremely generous and routinely abused. People would even return clearly used underwear and expect a refund or exchange, and it would be given (the items were not resold). All in the name of keeping customers happy at any cost. I'm not surprised they've tightened their policies as dishonesty was rife and it ends up costing everyone.

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    Quote Originally Posted by wannawannabe View Post
    Can not believe people use kids birthday parties as an opportunity to make money.
    Huh???

    Sent from my GT-I9505 using The Bub Hub mobile app

  10. #59
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    and all that the Lorax left here in this mess was a small pile of rocks with the one word...UNLESS
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    Quote Originally Posted by moongazer View Post
    She should have received refund. Not credit.
    She said she got $45 in credit back, I assumed cash not in store credit.

    Have now reread and realize it was store credit
    Last edited by Mod-pegasus; 16-12-2013 at 19:54.

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    In the July toy sales I bought 2x leap frog my first laptop. They cost $20 each in sale. I saw them in toys r us the other day for $49 each. By the OPs logic I should be able to return them for $100 credit when I paid $40 in the first place?

    These policies exist for a reason


 

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