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  1. #11
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    Ugh that sucks.

  2. #12
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    You know what. Wait until next week. You might still be able to go. There mightn't be quite the scenery and locals might be a little distracted but if you take all your own food an supplies then you might v well have an excellent time.

  3. #13
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    Quote Originally Posted by Cheese Please View Post
    Thanks for replying so fast! To the person that asked if there were t&cs when I booked, there were, and they do say 100% cancellation fee, but I guess I just didn't think that would apply in a natural disaster.

    Someone asked about rebooking ... We could do that if she offered I guess (just my husband and I), but the point of the trip was because we have friends coming from overseas who we were going to be holidaying with (hence the massive holiday house).

    I just read the info on the fair trading site and it says that unless the house has burnt down, access roads are closed or the authorities say the area is not safe to enter, then she has every right to refuse refund. Thats where the grey area is I suppose, because while they are recommending that people don't go there unless absolutely necessary, they haven't said you CANT go there if you know what I mean. So she could deem our booking as a 'necessary' reason to go there.

    I would have thought her insurance would cover it too, but maybe not. It's annoying because apparently the situation is JUST safe enough but to me it is way too unsafe. What kind of a holiday is it to be on constant evacuation alert, to not be able to leave the house because it is under threat of ember attacks, and to risk the smoke and air pollution on our friends babies lungs?

    We are definitely not going to be able to go, but it would be nice to have even a portion of that $2000 refunded so that we might be able to take our visitors somewhere else!
    The point is that as a gesture of good will she should be offering you an alternative. How does she expect to have repeat clientele if she is not willing to accommodate people's concerns in times of natural disaster?

    There are a hell of alot of tourist attractions that are affected by this. To offer an alternative an say she'll rebook you at a 50% cost is unreasonable.

    This affects the region and not just her.

  4. #14
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    I think she's being very unreasonable in not even offering a booking transfer.

    Also, just because it says 100% cancellation fee doesn't necessarily mean that's legal. I'd still be discussing it with consumer affairs.

    Sent from my U8510 using The Bub Hub mobile app

  5. #15
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    - disclaimer: I am not a lawyer.![/QUOTE]

    Oh but you could be!


 

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