I'm a long time reader turned recent poster of this forum. I was hoping to get some opinions on what to do in this situation:
Back in May we booked a weeks holiday in a holiday house in the blue mountains, which is supposed to start next Friday. The house is located less than 4 kms away from the bushfire which is currently graded as emergency level and is not yet under control. Advice from the RFS is that if you do not need to be in the area, don't go, and for motorists in general to avoid the area. The suburb it is located in is listed as under threat on the RFS website, and the main access road has been closed on and off since last Thursday.
I called the owner of the house and told her we were not sure it would be safe to continue with our travel plans, and asked what their cancellation policy was. She said that as far as they were concerned, the house is still standing therefore they are not willing to offer any form of refund. I asked if she would at least refund the linen and cleaning charges since we won't be staying there (there are kids staying with us and I just refuse to put them in that kind of danger), and she said no because it's our choice not to stay.
While I see her side, I don't think it is reasonable to expect us to stay there and risk evacuation or worse during our holiday.
Is there anything I can do, or should I just suck it up and accept that I've lost that money?