Hoping one of the Hubs Real Estate gurus can please help me.
My real estate agent just rang telling me I owe over $2,000 in unpaid rent as a result of a system error on their behalf.
In August, 2011, my rent was increase by $20/week($86.66/month), at the time of signing there where many issues in regards to maintenance and the owner coming and going as they pleased and also discussion of the increase not taking place.
For a few months I was paying he higher rate until I went in one day asking for a total of what I owed and a receipt of what's due etc. It was all at the lower rate, I was actually In front in rent when I believed I should of been behind.
Now this week, September 2013, they have discovered that they simply never put the increase in their system and I owe $2,166!!!
I don't see how I can be liable for their obvious mistake? I've requested rental patent statements, outstanding account etc numerous times these past 25 months, surely they should of picked it up earlier? As my DP said, what would of happened if we'd already moved out?
I will be calling Vcat on Monday (I'm in Victoria) but wondering if anyone can give me any advice until then to ease the stress.