Note: not trying to advertise my business here.
I have a Facebook page and its a little hobby/business I have to help with bills and TBH it's pretty much full time work! I try my best to provide the best service by attending to all enquiries ASAP and not over pricing things and also I like to personalise it a little too. Most nights I go to bed around 1am and always answer messages when I am up for mid night feeds etc. I am always working!
Sometimes I run sales like ridiculously cheap, obviously to bring more people into my page and also give people a chance to snap up some items for almost nothing as a way to show my appreciation for everyone following my page and supporting a stay at home mom.
And to my surprise when I run these sort of giveaways I get more complaints than compliments! Most complaints are why am I doing the sales when they are not on Facebook! Or that they are peeved off because they missed something they wanted to buy because they were resettling their kiddies thanks to the time i set the sale. Or once someone said to me, just because you had to put your kids to sleep and late to start the sale resulted in me missing the sale!
Or complaints about why have I sold the item to someone else when they have made an enquiry first! OMG! Seriously!
I am trying so hard to please all my followers and all I get is this? I have worked in the retail industry for 15 years before this and I have never had a complaint about my service and now I am doing my own business I get more complaints about my services that the whole 15 years!
Last night someone sent me an essay long complaint about why I had sold some item I made to someone else when she showed interest first. Even though its only a week wait for a second one to be made. And she was very harsh in criticising about the way I handle my business and even complained about the way I take photos!
I instead of explaining myself (I can't 'hold' item for someone just because they have expressed interest, 'what color is it' or 'how can I buy this'. It's not fair to the people who wants to buy now, therefore it goes to the first person to comment sold or contacts me first with payment info.), I just apologised and thanked her for her suggestions. I didn't want to argue with her. But now I am kicking myself and I just can't seem to get over what she said last night. I feel like I didn't stood up for myself.
I feel so deflated. Sometimes I wonder if all this is worth it!
I understand that I can't please everyone and most people are very sensible and kind which makes it all worthwhile.
It's just a vent, I am sure I will manage to build a bridge and get over it, but right now I feel like shutting down my page and just spend time with my kids and not worry about any of it!
I am just so offended! Especially when I put so much time and effort into this