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  1. #11
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    I don't think it's racist at all the complain that an Australian company's call centre can't understand you/you can't understand them.

    It's an absolute pain in the ***.

  2. #12
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    I don't find it racist in this context at all.

  3. #13
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    I can't see the picture?

    Sent from my GT-I9300 using The Bub Hub mobile app

  4. #14
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    No I don't think it was racist. I'd say she was frustrated and stating a fact.

    but.. as for myself? I'm not racist, I hate everyone equally.

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    haveheart  (18-07-2013)

  6. #15
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    No I don't think it was racist. I think it was frustration that somebody whose job is to be a great communicator was failing miserably at this because of their poor English skills. If I tried to work in a French call centre, I'm sure customers would get frustrated at me! Lol.

  7. #16
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    l can see why you would think this person may be racist though.
    She has assumed that the women that spoke english well was an "aussie". By aussie l assume she meant Caucasian person. But the person she spoke to could have been Indian, asian etc but without a foreign accent.

    But l do think your friend was venting and didn't think about how her status update could be misinterpreted.

    Sent from my GT-I9300 using The Bub Hub mobile app

  8. #17
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    Thanks for your opinions Im obviously just being oversensitive!!

  9. #18
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    Quote Originally Posted by beebs View Post
    Hell yeah - as soon as someone says "I'm not racist, but" you know that they are being racist.
    I think people are very quick to throw the word 'racist' around... Personally I think that some people would find the original text in the OP racist and perhaps the person wrote 'I'm not a racist but...' To make a point that in fact they are NOT racist, but are frustrated with not being able to understand the accent / or not being assisted appropriately by someone in another country. (Before someone misunderstands them)

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    Addicted to Love  (16-07-2013),Blossompossumxxxx  (16-07-2013)

  11. #19
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    A week or two ago we were getting really slow laggy download speed on our ADSL. So DH rings the company. He's an IT guy and knows a fair bit and was talking to the woman about the speed per second. She couldn't understand him, he couldn't understand her, and mid sentence he heard a BEEP BEEP BEEP in his ear - she had deliberately disconnected him. So then he had to call back, sit in the queue for another 20 mins This time he got a Kiwi, who obviously spoke good english who then went on to follow up with DH several times.

    It was frustrating for DH and the operator bc of the language barrier between him and her. There's nothing racist in that.

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    Blossompossumxxxx  (16-07-2013),Lambylamb  (16-07-2013)

  13. #20
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    I called an airline the other day and the phone call was an absolute debacle - I couldn't understand their accents and they couldn't understand mine

    But....

    It's a South American airline that is based in Chile, and it was regarding my upcoming flights to South America so of course the call centre operators are going to be Spanish as a first language and English as a second language.

    To complain in the above situation, I think would just be intolerant and ignorant.

    But it's certainly justified to complain about the fact that you can't communicate with an Australian company's call centre.

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