Hi Rainbow chaser - Yes, I agree totally with your experience with DLR's assistant.
Although lovely (when I did hear back from her), Its pretty frustrating to look for reassurance/information and have no replies for a few days...
I don't think you can truly have a part time assistant in this line of work.. It just doesn't provide consistency of care!
If I wanted information on certain days that she wasn't working, then I had to email another assistant (who slides into the spot from another FS). If it was a true job share arrangement, then it would probably work a lot better.
I got so frustrated with one particular issue surrounding my depot injection, that I just emailed DLR directly - and have done so ever since.
To have your support staff only in the office for 2 days a week, and only answering emails for half of the other 2 days from home - then every Friday off... It just doesn't work when you have such a heavy case load.
Whinge over... Sorry.. but I thought it was just me! I agree with your comment that it was the only negative to report!