Just wanted to let you know that I submitted my lump sum claim on July 19 and we both got our tax back nearly 3 weeks ago. As of yesterday morning our incomes still hadnt been updated on the online services.
I was getting a bit worried and so I called centrelink last night and was transferred to the processing dept. the lady I spoke to said that all claims were taking a lot longer than normal and on average it was taking 35 days. She told me that mine hadn't even been looked at and it probably wouldn't be for at least a week. About an hour after I spoke to her I checked my online services again and I am getting paid everything on Friday.
So it just goes to show that centrelink cso's can never really tell you where your claim is up to.