Sorry to go on about this, but does anyone have any recommendations on how to get action out of Gwynth? Or how I can by-pass her maybe... honestly
I'm Pulling my hair out here.... phoned Gwynth this morning as she asked me to... after she had promised she would look at it yesterday afternoon and you know what, she really sounded confused and didn't know what to look at... I could hear her shuffling papers. So then she says I'll get back to you soon.... 3 hours later, I phone her back "yes I PROMISE I will phone you back in 10 minutes" and it is now nearly 2 hours later. I've just tried to phone her now, and now it's going to this "You've reached the message bank of 02.......).
OMG I just can't believe it. I honestly think I am going to write a letter to Dr M with all my results attached and pay for overnight delivery and ask for an appointment direct. I know it will probably go via her... but I'm just getting nowhere - it really is beyond a joke. Actually I may see if there is a fax number and fax it off. She really has no sense of urgency, or really not even an awkwardness about her with feeling guilty or under pressure or whatever... I don't care, but some sort of emotion. Even when I was on the phone to her earlier and her phone was ringing in the background, I offered to hold while she got it, and she laughed and said it can wait. Well it's not really that funny when you're running a business that clients are paying top dollar for a service with one of the best doctors....... I could go on and on and on..........
I've just tried 3 more times to phone her & nothing, straight to voicemail and once put on hold... I hung up in the end... Now I am going to start getting upset, I can tolerate it for so long.. but now it's getting to the point where I'm going to have a melt down and burst into tears... I just don't know what to do, and I'm starting to panic and she JUST doesn't get it. Whenever I email, I get no response or acknowledgment of anything, even when I made payment and attached a receipt - yet that is one thing, someone is good at... sending out the account as soon as my phone consult had taken place and a receipt immediately as well. So... I'm thinking, should I email, should I post, should I fax something... how do I get her to make me an appointment or even answer the question of when I can expect him to look at the results... does she even send them to him???????????????????????????????????????? Sorry girls.... I'm on the brink of erupting !!