... But it ISN'T.
I received a phone call today (at work) from someone who I hold an account with (to clarify the company and employee are in Australia). I could hardly understand the person as they had a very heavy accent and their English was not very good. Pretty atrocious actually. I think they were trying to tell me there was some type of mistake with the bill and I owe extra. Anyway after about 10 minutes of me ripping my hair out and saying "I don't understand, can you please clarify XYZ" I had to say "apologies I am having trouble understanding, please send me an email with a written explanation of what has happened, including what action is required of me." I was at work and couldn't afford to spend half an hour playing "guess what I mean" with someone.
After receiving the email I sort of understand the gist (I think) but still needed to send an email back seeking to clarify some things.
I not against foreign workers in Oz. Or people with accents. Or people speaking a foreign language in Australia (hey I told my mum off for commenting to me that a neighbour should speak English as they are in Astraya).
- I'm against people being hired to work in Australia in roles they are required to deal with the public in.... When they cant communicate effectively...when the public can't understand them. (Language doesn't have to be the key factor involved although it was in this particular case).
The girl I spoke with was probably a lovely and smart person but I'm pi$$ed I lost 30 minutes of my time today trying to understand something that should have been a 2 minute conversation.
What would you all have done in this situation?