We have recently built a house, and we stupidly opted to have our timber flooring done through the builder. Usually it's the last thing they do, but my site supervisor went on holidays and during that period of time that he was away, the order was messed up and the floors went down and painting was done after the flooring, as well as other things.
We discovered our beautiful floors were scratched. I'm not talking one or two scratches, but kind of 'pick an area and you will find 5 scratches in that area alone' scratches.
We contacted the building company who arranged to have it re-varnished, telling us that we won't see the scratches.
Unfortunately we can still see the scratches. They are still there, they are just varnished.
While we appreciate their attempts to fix it, we didn't pay 20k for floors that are scratched before we even have had a chance to live in the house!
There was NO attempt made to protect the flooring from being scratched, not to mention the fact that they were laid a lot earlier than what they should have been. They just should not be scratched, not this badly!
FIL says we should be entitled to a refund of a percentage of the price we paid.
DF and I are hesitant. We aren't happy that we got damaged goods, but paid full price (plus a mark up!) but not sure if we should go there?