I have a first name as my last name and is such a pain to book an appointment.
Operator: what's your last name?
Me: Beth (for example)
Opertor: what's your LAST NAME ( very annoyed tone like I'm stupid)
Me: oh sorry my mistake... Beth.
Soooooo annoying!!! When someone doesn't ask me twice I feel like giving them a big sloppy kiss for taking my word for it