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  1. #1
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    Default Very rude receptionist at the obstetrician - should I say something?

    Hi everyone,

    I'm very happy with my ob (I won't say who it is) but he is lovely, friendly, and thorough.

    However, his receptionist is so rude and awful to deal with that in spite of how happy I am with the ob, I don't want to use him again for my next baby because it means dealing with her. She is one of those really unfriendly people that make you think "why are you even in this job if you hate people so much?"

    Here is what she does:
    • she doesn't answer the phone, even in business hours. It either rings out, is engaged, or goes to voicemail that says "you have rang outside business hours. You cannot leave a message. Ring back in business hours." Heaven forbid I need to speak to the ob in a medical emergency, I don't know how I'll get through.
    • she makes me feel like a nuisance even when making appointments that the ob has asked me to make.
    • she is totally unfriendly and unprofessional. When I ask her "how are you" she says "good" and doesn't ask me how I am.
    • she is quite nasty and intimidating. Today I rang to make an appointment and she wouldn't let me make the appointment! She grilled me about what it was for, misunderstood everything I said, ended up putting me through to the ob, and he had to make the appointment for me!
    Seriously, she is such a dragon that I don't want to deal with her ever again.

    Do you think I should let the ob know, or say nothing and just go elsewhere for my next pregnancy? I'm afraid it could be his relative or something, otherwise I don't know why he would employ such a nasty incompetent person.

  2. #2
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    Default Very rude receptionist at the obstetrician - should I say something?

    I work in an area where I have to speak to gynae/OB's receptionists on the phone a lot. Most of them are extremely rude. I don't know why. GP receptionists are much nicer.

  3. #3
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    Make an anon complaint on the phone to the OB or in writting to the OB. I suppose on the phone is a better way of being sure he is the one hearing it and not someone else opening the mail and throwing the complaint away.

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    you should definately say something to the ob, its a shame u feel like u have to go see someone else all because of this woman!

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    The receptionist at my obs office for my last pregnancy was a b***h too!! Must be a prerequisite for the job!
    Id dob her in anonymously too by email if you dont want too ring

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    Maybe it has something to do with dealing with hormonal woman all day every day....most of which might be a wee bit upset at having to wait hours or be reschedualed due to the OB being busy

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    Default Very rude receptionist at the obstetrician - should I say something?

    The receptionists at my obs office are extremely rude both on the phone and in person. When I was going through fertility treatment I used to dread ringing up about my blood test results because they were so rude. When I was bleeding during my first trimester, I phoned to find out what to do and one lady in particular was so rude. I need up saying something to her the next time I phoned to make an appointment. I just said that this was a very anxious time and I was sure she could appreciate that. I also pointed out that I am always very pleasant and kind to her on the phone and I would appreciate her to do the same. She is sickly nice to me now when I go in

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    Default Very rude receptionist at the obstetrician - should I say something?

    Sounds exactly like my OBs receptionist. I would be the first appointment in the morning and she would already be in b*tch mode!
    I never made a complaint because it was only 7 months of putting up with her and even then it wasn't that frequently.
    I remember at my 38 week appointment I said I was here for my appointment and she asked if I was pregnant. Umm well if you actually looked you would see I'm heavily pregnant!

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    I would tape her being rude and then play it onto the voicemail. Either she will hear it or the ob will. They will never know who it is..

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    Default Very rude receptionist at the obstetrician - should I say something?

    I'd wait til your bub is born then phone and speak to the OB and tell him how happy you were with him but having to deal with his Receptionist makes you not want to come back to his practice for bub #2.

    I used to work for a physiotherapist and I agree with a PP that GPs receptionists are usually so nice, and I'd find the specialists / surgeons receptionist to be soooooo rude! Maybe it's a bit of an elitist attitude or something?


 

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