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  1. #31
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    For everyone saying it's 'nice'.... yes, it is nice that a staff member helps you lift your dog food/coke cans/kitty litter etc during your once a week shop, but the staff member doesn't just do this once per week. If they were to offer to go that extra step with every customer all day every day, it wouldn't be so 'nice' once they put their back out and lose money from having time off work to recover.

    Don't get me wrong, I do think it's really helpful of them to offer, and depending on the store I would expect help to my car (eg a whitegoods place). But for somewhere like a supermarket/Kmart I think you need to be responsible for your own shopping. If you don't want to lift something then what makes you think the girl behind the checkout wants to?

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    Happy2be3  (10-01-2013),mama and her little bearxxx  (10-01-2013),P0tat0gem  (09-01-2013),wannawannabe  (09-01-2013)

  3. #32
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    My reasoning was that in the past when I haven't really needed help but a store thought I did, they would offer (or sometimes insist). For example, when shopping with a baby and two young children (2yo & 5yo) and buying two trolleys full, a shop often automatically called someone from out back to escort me to the car, and help load the car for me. I was quite surprised and fully prepared to do so myself without help, but pleasantly surprised when a shop would offer the extra service..............As for how I got it into the trolley in the first place. There was quite a high stack of microwaves, so I moved the trolley right next to the stack and gently lowered one of the higher ones down with my left hand. It was quite difficult which is why I thought to ask for help. And lifting out of the trolley with one hand was also risking tearing the box................As for risk of injury to staff - well they had to stock them in the first place so I am sure some of the staff lifted them. Also, it was only a small microwave and if I was uninjured I would've had no trouble with it. (It did have the picture on the side of the box suggesting to consider a two-person lift, which quite surprised me because I didn't think it was heavy enough to warrant that.)................At home I did have people available to help unload the car so it wasn't a problem at that end.
    Last edited by sweetseven; 10-01-2013 at 07:21.

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  5. #33
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    Quote Originally Posted by CMF View Post
    If you don't want to lift something then what makes you think the girl behind the checkout wants to?
    I didn't expect the girl behind the checkout to do so. I thought she would've called someone from out back to do so.

  6. #34
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    Talking about expectations at different shops, somewhere like Kmart which is a brandname franchise, I did expect them to assist where appropriate.

    However, a discount store or factory outlet is somewhere when I wouldn't expect such service because they are supposed to be keeping costs low by having no frills. But, that said, I've been quite surprised by having assistance offerred at such places. I frequently shop at the Golden Circle outlet near me. And sometimes when I've filled two trolleys, I've had them send someone out to load the car for me. Then after doing so, he insists on taking the trolleys back and bringing me my coins back so I dont have to get the kids back out of the car. (I put them in the car whilst loading it so that they are confined.) So maybe I am wrong about which shops provide service and which dont.

  7. #35
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    Default Re: Unimpressed with lack of customer service at Kmart

    I purchased some outdoor chairs from mitre 10 a few months back and a worker carried them out to my car and packed them in for me?

    Its sad theres a lack of common courtesy and customer service due to policies and risks of being sued and goodness knows what else.....

    Sent from my GT-I9100T using BubHub

  8. #36
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    So does the same logic apply to a person who has lost an arm, or is in a wheelchair? Would they be expecting too much that a staff member assist them with their shopping? I feel very sad that we have become so insular that we can't help others when they need it

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  10. #37
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    Default Re: Unimpressed with lack of customer service at Kmart

    Having worked for a VERY similar company... If you want something heavy to be put in your car you need to ask for it to be taken to the loading bay, those staff members can then help.

    Instead of using BubHub how about you write to customer service for the mentioned company.
    Last edited by Happy2be3; 10-01-2013 at 21:41.

  11. #38
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    Quote Originally Posted by Happy2be3 View Post
    Having worked for a VERY similar company... If you want something heavy to be put in your car you need to ask for it to be taken to the loading bay, those staff members can then help.

    Instead of using BubHub how about you write to customer service for the mentioned company.
    I thought you said you worked for the company in the OP. Why did you change it?


 

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