Firstly, I'm not associated with Victorias Basement in any way and am not receiving anything for this post, I just had a fantastic experience with them so wanted to share as good businesses should be recognized!
Hubby & I got a $100 Victorias Basement voucher as a wedding gift. Our wedding was on 3rd December 2011 and it wasn't until our anniversary this week that we realised we hadn't spent the voucher. I emailed their head office and copied in their Castle Hill, NSW store and asked if it would be possible to have an extension just until this weekend, to which the Castle Hill store responded and agreed to with no fuss. I then dug out the voucher and realised it only had a 6-month expiry and had in fact expired in April! So I emailed them again and asked if they'd still honour it, not expecting them to say yes. But they wrote back and said yes, again with no fuss! We went in and bought a few things today and spent it, and no problems when we got to the register, showed the cashier the email trail, she checked with the Manager and it was all ok!
Definitely a store / chain I'll be recommending in future, I was so impressed with their flexibility and no fuss response to me asking for something pretty major!