I was wondering if anyone here has had similar experience or can offer some advice please...
In April this year in VIC, we had 3.04kw solar panel system installed. Cost was ~$4700 for 16x190w panels and a 3kw invertor (forget the brand made in china...), installed in time to receive the 25c per kwh feed in rate.
The 3kw system is rated as generating ~12.77kwh per day (@ 90% panel efficiency), so actually on very bright sunny days i have seen it produce in the range of 18-20kwh by the end of day, and even 10kwh on rainy days...
So, we are with Energy Australia for both gas & elec. They have only now connected up our account to feed back into the grid (after 8 months). And the first thing we notice is that our peak rate has increased from ~20c per kwh to 29c per kwh... which happened at the same time as they set us up to feed in. (scam much??)
The next thing is that we were told all along (during many follow-up/progress calls to Energy Australia) that we would not lost what has already been fed in while waiting for them to 'connect' our account to the feed in option. Not true, it was lost... all ~3360 (~15 kwh/day x 28 days per month x 8 months).
The next thing we noticed is their calculations for the discount applied to our account do not match with what the panels are generating... After several phone calls to Energy Australias billing department they seem to be unable to explain it...
Our avg daily use is ~10 kwh per day over the last 3 months. Of which nearly all falls inside Energy Australias peak time (7am-11pm). As mentioned previously our panels are generating ~15kwh per day. So already you would think we generate & feed in enough through the day to cover the 1-2kwh over night during the off peak window - not the case according to Energy Australia.
Can anyone explain this please? We still get a $250 power bill (after the solar feed in deduction of $160) meaning the original bill was $410... Even more interesting is that our elec usage has dropped from ~13kwh/d during the previous quarter & that bill was only $250 without the solar panels being connected/fed in.
We really feel like Energy Australia is taking us for a ride... And would like to hear if anyone else has experienced this with Energy Australia, and how other elec providers compare?
We would switch elec providers in a heartbeat if we know that we would not lose the VIC govt solar buy back rate of 25c per kwh.