My landlords do talk to us like rubbish. I tried to explain to them via email that 3 weeks is unreasonable time to wait for a shower to be repaired when we weren't allowed to use it. I had AF and I made a final plea to them PLEASE fix the shower - and they promptly sent a pretty brutal email back stating if "any further damage is discovered the tenants will be liable". So I had to bathe with my gyno issues All for the sake of two freaking tiles (the house moved and the grout was faulty to begin with - nothing to do with us).
The whole thing felt really unfair and they do make me feel like I'm scum for being a tenant - truth is THEY are the ones constantly crying poor. That they can't afford repairs. That they can't afford for us to move out because there might be a matter of weeks between tenants.