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  1. #21
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    Now they want to replace my sim (okay with that) and then send my phone off for repair. Um what am I supposed to use as a phone until then???

  2. #22
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    Sorry haven't read whole thread... had this exact issue, provider tried to charge me over $800 in contract cancellation fees. Long story short, sent it off to the mobile phone ombudsmen (I recommend going with them, free & excellent service), contract was thrown out with apologies from the provider.
    Companies are always trying to screw the little guy, make sure you stand up for your rights.

  3. #23
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    Wooo! Finally got the number of the loyalty number of Virgin, cancelling contract and just have to pay the handset payout fee (fair enough as I get to keep my iPhone) but are deducting a $100 off it. Telstra here we come!

    The best part was them saying "we don't guarantee coverage anywhere in Australia"

    Thanks everyone for your help!
    Last edited by wannawannabe; 09-11-2012 at 14:05.


 

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