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  1. #11
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    Oh, totally acceptable. In fact death certificates can be faked, so they should really have asked to see the body.

    /sarcasm

    I'd be complaining to the medical association governing that specialist. How appalling.

  2. #12
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    Yeah she has never been their before at all. Thats why i am a little shocked. It doesn't look good on their part for word of mouth is a strong tool. But then it doesn't look good that she has cancelled. But i think anyone would cancel in this case.

  3. #13
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    Default Does anyone else think this is rude and un-acceptable?

    If the person was not advised there would be a cancel fee, prior, they shouldn't have to pay it. IMO I'd be asking consumer affairs if they are allowed to do this before paying anything! Especially if I was not advised in writing of the requirement...

  4. #14
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    Default Does anyone else think this is rude and un-acceptable?

    Quote Originally Posted by meatpopsicle View Post
    Oh, totally acceptable. In fact death certificates can be faked, so they should really have asked to see the body.

    /sarcasm

    I'd be complaining to the medical association governing that specialist. How appalling.
    Reminds me of Ferris Buelier

    Thats incredibly poor form of the receptionist! I understand their policies as people are no shows etc but in the event of a death! Sheesh!

  5. #15
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    Default Does anyone else think this is rude and un-acceptable?

    I would have personally went in there and let her know that's not on. I'd also be making a massive complaint.

    I don't care how long the waiting list is or how much it was putting the practice out by canceling it's NOT acceptable at all and I would be completely livid!

  6. #16
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    Default Does anyone else think this is rude and un-acceptable?

    My friend is on centrelink and had to do this to receive a payment! I was shocked

    His grandmother passed away & was traumatised by the death as it is and they ask for this?! I told him to attach a photo of the dead body too! Sounds horrible but hahaha! I'm a bish like that

  7. #17
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    Eko is offline Acrobatic Dominatrix.
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    Today Tonight. Or ACA.
    I can't stand either show, but sometimes sensationalism has it's place. That is AWFUL treatment, and if she's not a direct relative she couldn't get a certificate anyway!

    I can NOT believe people who don't treat that sort of situation with sensitivity. When I used to work in call centers people who had passed away would often have their relatives call up to advise us so that we'd cancel their accounts.

    I'd always do my utmost to be sensitive and caring when asking for a death certificate (a legal requirement for closing a person's account when they aren't able to do so themselves, not just an "I don't believe you" line) because those poor people are dealing with all sorts of shenanigans, from personal grief to people who don't believe the person has actually died and that you're a lying.

    I'd rather give someone the benefit of the doubt and be had than be unnecessarily cruel to someone who was experiencing a loss.

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    Default Re: Does anyone else think this is rude and un-acceptable?

    they should have a non refundable deposit system

    Sent from my GT-I9100T using BubHub

  9. #19
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    unless the funeral was that day....i don't understand why she could not keep the appointment?

    If, as you say, she is happy and cheery regardless...why not keep the appointment?

    Businesses suffer when people cancel with next to no notice, so i do understand why they were annoyed. It might have been worded nicer...but, i do agree with the cancelation fee and with wanting her to prove her reasons if she wants to make a new appointment.

  10. #20
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    Default Does anyone else think this is rude and un-acceptable?

    Quote Originally Posted by River Song View Post
    unless the funeral was that day....i don't understand why she could not keep the appointment?

    If, as you say, she is happy and cheery regardless...why not keep the appointment?

    Businesses suffer when people cancel with next to no notice, so i do understand why they were annoyed. It might have been worded nicer...but, i do agree with the cancelation fee and with wanting her to prove her reasons if she wants to make a new appointment.
    I kinda agree with the above.

    Just to play devils advocate....

    Where I work, I manage a very large number of staff and I swear sometimes it feels like someone has a funeral to go to every couple of days and always at incredibly short notice ( like the day of or day before kinda notice) Some of these, without doubt, are 100% genuine and completely understandable but I really do question whether the majority are in fact genuine. It's just such an overused (or misused) reason to have a day off that some businesses just get fed up and sadly genuine requests will end up being questioned.


 

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