I am wondering if anyone else finds this rude and not unacceptable ?
A friend of mine had a appointment made for her daughter at some private practice for her behavior. She was unable to make it so let them know she couldn't make it due to a death in the family. And the lady on the phone turned around and said please send us a copy of the death certificate otherwise we will not make a appointment for you here again.
I am personally shocked by this. Another friend on the other hand thinks it is acceptable.
What do you think?