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  1. #51
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    Quote Originally Posted by beebs View Post
    My point was that I thought your sarcastic comment to me was a bit below the belt tbh.
    My point was saying the waitress was taking out her issues on the babies was a massive overstatement.

  2. #52
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    Quote Originally Posted by Girl X View Post
    Onlyon BH could this be so contentious!

    Group of mums with kids spilling stuff/ being a bit challenging (like kids in public places can be).

    Waitress who was a bit unprofessional and rude.

    That's it, isn't it?

    Groups of kids in cafes can be a nightmare! And I say that as a frequent patron of cafes with DD and her/my friends. We've often joked that we'd be happy to pay a 'kid surcharge' for the mess/ chaos that they can cause, even when being well behaved. I feel sorry for most places that have to deal with that.

    And the waitress was unprofessional and rude. She shouldn't have been. It wasn't nice for the OP, and it's not a great representation for her company. But yes, she's human, and probably not in her chosen career for life, and maybe she had a 'moment'. Maybe she had other stuff going on - who knows?

    So, there are 2 sides. But... not something to lose too much sleep over. I'm sure the OP just meant it as a bit of a vent, and didn't really want the waitress to be court marshalled.
    Ah, said so nicely Merrypants.

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  4. #53
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    Quote Originally Posted by beebs View Post
    My point was that I thought your sarcastic comment to me was a bit below the belt tbh.
    What's her religion got to do with it though? Why are people getting personal in this thread today? So odd.
    People really take their waitresses seriously. They should come live in inner city Melbourne. The barista thinks the sun shines out of their @rse and the hipster waiters can barely muster the energy to talk to you if you dont have a full sleeve of tatts, cropped hair and an ipad. Pfft, a cranky waitress, that would be a dream.

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  6. #54
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    Some people are good in customer service, some people aren't. I don't think I should have to be paying money to be treated badly.

    I grew up in one of the trendiest cafe culture places there are, and my kids are a nightmare when out, and I have never been spoken to like that waitress spoke to OP. Oh they probably *****ed behind my back, sure, who wouldn't. But they never took it out on me. Which is why I go to those places and spend my money and leave tips and rave about how good particular places are.

    At the end of the day, if you can't handle it,then you have no business working in that environment. I despised working in customer service, hated rude customers etc. So I got another job, that doesn't require dealing with customers. Easy.

    I got personal, because someone got personal with me.

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    Default Re: How rude!!!

    Quote Originally Posted by Alexander Beetle View Post
    How is it different? It doesn't matter what you are doing, no one is perfect, the only job you get to use that in is parenting, anything else you are just a sh!t kicker.
    Of course no one is perfect, but a parent snapping at their child who they are with 24/7 who probably grabs for sugar 100 times a day is a little different to a waitress who has to deal with it while at work. I don't dispute that some people nay have a bad day, but honestly, I don't take my anger out on strangers. That's not being perfect, that's being a decent, respectful human being!

    The service industry hasn't turned to shlt because one person snapped, it's because it has in general?! The only self entitled behaviour I see in this post was the waitress who CLEARLY didn't want to clean up after the children in this case!

    Also, OP said that the waitress came over before she could do anything, so if she couldn't do it with a smile she should've asked someone else or left it for the time being!



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    Default Re: How rude!!!

    Poor customer service from the waitress, no doubt.
    I'm surprised that ppl are getting huffy about one person complaining about it TBH.
    If the waitress was in a different industry, say childcare, and acted the way she did, I doubt there would be any sympathy for her. It would be a case of definitely complain and hope she gets sacked.
    Why is any service industry different to any other?

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    Quote Originally Posted by beebs View Post
    Some people are good in customer service, some people aren't. I don't think I should have to be paying money to be treated badly.

    I grew up in one of the trendiest cafe culture places there are, and my kids are a nightmare when out, and I have never been spoken to like that waitress spoke to OP. Oh they probably *****ed behind my back, sure, who wouldn't. But they never took it out on me. Which is why I go to those places and spend my money and leave tips and rave about how good particular places are.

    At the end of the day, if you can't handle it,then you have no business working in that environment. I despised working in customer service, hated rude customers etc. So I got another job, that doesn't require dealing with customers. Easy.

    I got personal, because someone got personal with me.
    Well, I worked in one of the trendiest cafe cultures in melbourne on and off for over ten years and I can tell you now, there was not one, not ONE, staff member who didn't lose their cool at some point. No matter how good they were, no matter how nice they were, it happens. Does it mean they need to get a new job because they aren't perfect? No. Perhaps if she had have said something at the time they could have been spoken to, but really, there is no perfect hospitality worker. I'm amazed that you have a clean slate as a cafe goer, especially as you have stated your kids are terrors, and that's great, but at the end of the day, no single person can "check their emotions at the door" (as someone said) ALL THE TIME.

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    Default How rude!!!

    Eugh what a cow. I would've spoken to the manager and complained.

  12. #59
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    Quote Originally Posted by beebs View Post
    I got personal, because someone got personal with me.
    Where did I get personal?

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    In a perfect world, she should definitely be pulled up on it though, don't you think?

    And surely you can see that she was out of line and in the wrong. The only reason I keep going over it is because you seem to not admit that she has any responsibility in the situation.

    I have to say, I personally have never spoken to anyone while working in that way - unless they abuse me first. It is the one thing I can't help - if someone has a go at me, I will snap back. Which is why I don't work with customers anymore:-)

    My kids are nightmares, I am the first to admit it, which is why I always ask for broom and I always sweep up and clean the table before I leave. It is a two way street, and that is just common courtesy.

    Also - even though I lived in Cafes for most of my teens and 20's - I just don't take the kids anymore, I know it is unfair and too much to expect. We have been once in the last year, and we sat outside in winter so they couldn't trash the place;-)


    Quote Originally Posted by Alexander Beetle View Post
    Well, I worked in one of the trendiest cafe cultures in melbourne on and off for over ten years and I can tell you now, there was not one, not ONE, staff member who didn't lose their cool at some point. No matter how good they were, no matter how nice they were, it happens. Does it mean they need to get a new job because they aren't perfect? No. Perhaps if she had have said something at the time they could have been spoken to, but really, there is no perfect hospitality worker. I'm amazed that you have a clean slate as a cafe goer, especially as you have stated your kids are terrors, and that's great, but at the end of the day, no single person can "check their emotions at the door" (as someone said) ALL THE TIME.

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