People really take their waitresses seriously. They should come live in inner city Melbourne. The barista thinks the sun shines out of their @rse and the hipster waiters can barely muster the energy to talk to you if you dont have a full sleeve of tatts, cropped hair and an ipad. Pfft, a cranky waitress, that would be a dream.
Some people are good in customer service, some people aren't. I don't think I should have to be paying money to be treated badly.
I grew up in one of the trendiest cafe culture places there are, and my kids are a nightmare when out, and I have never been spoken to like that waitress spoke to OP. Oh they probably *****ed behind my back, sure, who wouldn't. But they never took it out on me. Which is why I go to those places and spend my money and leave tips and rave about how good particular places are.
At the end of the day, if you can't handle it,then you have no business working in that environment. I despised working in customer service, hated rude customers etc. So I got another job, that doesn't require dealing with customers. Easy.
I got personal, because someone got personal with me.
The service industry hasn't turned to shlt because one person snapped, it's because it has in general?! The only self entitled behaviour I see in this post was the waitress who CLEARLY didn't want to clean up after the children in this case!
Also, OP said that the waitress came over before she could do anything, so if she couldn't do it with a smile she should've asked someone else or left it for the time being!
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Poor customer service from the waitress, no doubt.
I'm surprised that ppl are getting huffy about one person complaining about it TBH.
If the waitress was in a different industry, say childcare, and acted the way she did, I doubt there would be any sympathy for her. It would be a case of definitely complain and hope she gets sacked.
Why is any service industry different to any other?
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Eugh what a cow. I would've spoken to the manager and complained.
In a perfect world, she should definitely be pulled up on it though, don't you think?
And surely you can see that she was out of line and in the wrong. The only reason I keep going over it is because you seem to not admit that she has any responsibility in the situation.
I have to say, I personally have never spoken to anyone while working in that way - unless they abuse me first. It is the one thing I can't help - if someone has a go at me, I will snap back. Which is why I don't work with customers anymore:-)
My kids are nightmares, I am the first to admit it, which is why I always ask for broom and I always sweep up and clean the table before I leave. It is a two way street, and that is just common courtesy.
Also - even though I lived in Cafes for most of my teens and 20's - I just don't take the kids anymore, I know it is unfair and too much to expect. We have been once in the last year, and we sat outside in winter so they couldn't trash the place;-)
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