How annoying. I hate being made to feel unwelcome because I have kids. Though I've only received outright dirty looks/odd comments from other patrons.... particularly on planes.... bizarrely because jasper just happens to be *there* not because he's actually doing anything. But I kinda think if the presence of small people ****es someone off they are either having a terrible day OR their life is so awesome that that's the worst thing that could take place is crossing paths with a toddler
Also I tend to ask for a cloth/paper towel etc. I prefer to clean up my kids mess myself. Just me personally but I don't feel like that's their 'job'. Unless they are already on it.
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That time of the month for most of you I'm guessing....?
OP youre allowed to vent about whatever you want theres no rules on here as to what you can and cant vent about. Although its obvious that you arent abiding by some list that other members apparently have. Sheesh she came here to vent about being treated like dirt by somebody who she had apologised to. It may be just a first world problem for some of you but I for one dont like being treated like **** wether its from a random on the street or the waitress who could be having a bad day.
I hate eye rolling and adults slamming stuff down when theyre angry surely as an adult there are better ways to deal with annoying customers like gee I dunno...walk away!. The op has every right to be annoyed she apologised and was still treated bad. Would it be different if the waitress came on here *****ing about a customer and her annoying kids? Or is it one of those lose lose situations? Ahhh well at least we all know you cant come here to whinge just makes you a sook who doesnt have any real problems.
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Last edited by Purple Lily; 13-09-2012 at 11:34.
Wow this has taken a turn. I have been in customer service for 14 years food service then onto hotel management. Ive had things thrown at me, sworn at, really condescending etc
I've had to kick people out or tell them not to speak to staff badly but even then I would do it professionally I.e not rolling my eyes
I do agree some people can be really arrogant and rude but you never show your annoyance or be rude. Worst I have done is just walked away and refused to speak to them (coffee thrown on me)
Once I had a customer swearing and being personal attacks and I said "sir do you have a mother or a daughter or a sister. Stop and think how you would feel if someone spoke to her as you are to me.." shut him up pretty fast actually.
On my honour, I have NEVER lost my cool in front of a customer like the OP described. I worked in hospitality for 7 years. None of the people I worked with lost their cool at customers. We checked our emotions at the door every single shift. If we got frustrated or angry whilst working, we left the room and went out the back to calm down. Then plastered a smile back on and went to deal with the as$hole customer that pushed our buttons. A family restaurant I worked in pre-baby was loaded with kids all night. We served dough to them to make shapes so we could bake it for them, it would end up everywhere. Not once did we show our annoyance to them, kids are kids and even our 15-16yo workers understood that. Kids are not that hard to deal with lmao.
Its not hard to leave your sh!t at the door, or to walk away and recompose yourself if you're getting flustered. No we're not all perfect, we may find ourselves getting a bit short with the customers so then we go out the back to take a breather to recollect ourselves and move on.
And I think you're one of the biggest hypocrites on this thread. "Oh I cant believe the rude responses to this poor poor waitress blah blah f-ing blah". Yet you're the rudest I have read on this thread so far, attacking anyone who has a different opinion. Get off your high horse, you're not the only person to have worked in the industry so your knowledge isnt anything special. Stop talking as if all hospitality workers think along the same lines as you, because we dont. There is no excuse for poor customer service, leave your sh!t at the door and if you cant, go home.
OP, I l have found the best way to deal with people like this is to be super nice (not sarcastically) and be empathetic. Yes, she was rude but she is only human and could have had anything going on in her life at that point.
I've found generally people can't help but change their mood if you are really nice and happy
TBH by the 7 month mark my mothers group stopped meeting in cafes and coffee shops, it was just too hard with all the mobile moving babies.
The waitress was a little rude, but as others have said she's only human. Your bub could have been the 5th baby that day to tip sugar everywhere. Have you not had to clean up the same mess over and over all day and by the end of it you're just over it? Just this morning I snapped at my DS for pulling out all the DVDs yet again. She's probably just having a bad day.
I wouldn't have complained, it doesn't sound like the worst customer service of all time, I wouldn't run and inform Today Tonight. I'd find a more child friendly cafe next time, and I'd keep things like sugar and water out of reach of the 7 month old.
At 7 months old we use to go to parks and play centres, much better equipped for mothers groups with movers.
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