Not sure if anyone can help.
A lady hit my car about 6 weeks ago. I was turning left into a driveway and she came up on the inside and hit my front passenger side. I got all her details - name, phone, d/l number, rego, address etc. She only took my name and phone number as age admitted she was at fault.
My car is being fixed and our insurer has approved our claim but says we must pay the $1000 excess to get our car back as they cannot make contact with the other driver and she hasn't lodged a claim through her insurer. They said the type of accident is 'open to interpretation' and they can't say who is at fault.
My husband has spoken to the other driver and she says she has lodged a claim. When we speak to our insurer we keep getting told different things and they never follow up with us.
We've now been told a demand letter has been sent to the other driver but there's nothing we can do and have to pay the excess to get our car back.
Any ideas what else we can do? Can I ring the other drivers insurer to see if there is a claim lodged? Our insurance company seems to have wiped their hands of us and is just telling us whatever they think will get us off the phone.
Thanks in advance