If the brand is Target you don't need the receipt, if it's something else (eg Fisher price) they may refuse refund without receipt, item not faulty or not in resellable condition. I *think* i read it on their website. I tried to return an item just because i changed my mind and could understand if they said no. But the customer service girl was so rude, i was mad and refused to leave until i could speak to her manager. She gave me a refund in the end.