I have worked in hospitality for a long time, and there is this one lady I've served a number of times at 4 different restaurants.
She comes in with a big group of people (never under 10, most I've seen is 25)
They are all lovely people and I've always gone above & beyond to provide them excellent service
At the end of the meal, everyone 'throws in' their 'share' of the bill PLUS a 'tip for the waitstaff' (I have heard them saying 'don't forget your $5/$2/$10 tip etc etc')
Then this one lady, brings the bill up to pay. Pockets the cash. Puts it on her credit card AND never 'tips'.
I'm not going to get into 'is tipping right or wrong' but this really annoys me.
Especially the time she had $25 guests who were tipping $5 each. This adds up to $125.. And she didn't tip a dime on her card.
Today i served her and a group again & as always she paid on her card. I didn't hear any talk of tipping, but I can't help but wonder..
Anyway, do you agree this is stealing?
If your friend did this, would you be mad?
Do you think I have the right to say something to her in future?