A close friend of mine recently split up with her partner. She has gone into Centrelink to see what she can get. She did the phone interview with Family Assistance and went in for another interview with Centrelink in one of their offices. It's now been a week and nothing. She put me down as a reference to be contacted to verify that they had indeed split but Centrelink hash't contacted my yet either. I've never gone through this process and neither has she so we both don't know what is meant to be happening.
Can somebody shed some light on the situation? How long does it usually take to process the new claim application? Am I meant to get a phone call to verify her situation and if so whats the timeframe in which they are meant to do so? Any idea's on when she will be expecting a payment (she's currently with family and has no money or savings) any other information you can give will be greatly appreciated