+ Reply to Thread
Page 1 of 7 123 ... LastLast
Results 1 to 10 of 63
  1. #1
    Mod-biscotti's Avatar
    Mod-biscotti is offline Administrator Administrator
    Winner 2012 - Naughtiest/Cheekiest Mod
    Join Date
    Jan 2006
    Posts
    16,304
    Thanks
    1,712
    Thanked
    3,742
    Reviews
    3
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 postsAmethyst Star - 5,000 postsEmerald Star - 10,000 postsRuby Star - 15,000 posts

    Default Dear retailers (my vent for the day)....

    I have posted many times that I shop online. I live regionally, I have four kids and online shopping is easiest for me but today I went to a store that I know my friend loves, to buy her a gift.

    I had to get to gymfun so I googled what time they opened (9.15am) and I arrived at 9.20. The doors were firmly closed but there was stock displayed on the footpath and I could hear a staff member talking inside so miss 4 and I waited patiently at the door. At 9.35ish a staff member opened the door with a gruff "well you'd better come in" and miss 4 and I stepped inside. The other assistant was talking on her phone but was behind the counter.

    I quickly selected a gift and noting the pretty wrapping paper and ribbons behind the counter alongside the "Complimentary Gift Wrapping" sign, I offered it to the assistant behind the desk who was discussing with her friend on the phone how "Suellen was spewin' because of what Cam said to her last night" waited for a pause and asked if I could have it gift wrapped. She paused, gave me a look, looked pointedly at the item I was offering and said "we don't gift wrap anything below $30"....and continued her conversation. I glanced at the item in my hand....price, $26.50. Suitably chastised I made a pretext of looking for something else and as soon as she was looking the other way, I placed it on a shelf and miss 4 and I beat a hasty retreat.

    After gymfun, I ordered the same item online, with gift wrapping and delivery to my friend for 25% less than it would have cost me this morning.

    So retailers, if you want us to stop buying online (where it's cheaper) maybe consider actually offering some service. Open when you say you are going to, give me a smile (not a fake one, be genuine ) once we are in your store, we are a captive audience. We will buy something, I promise, it might not be today but we will remember if we think you want our custom and we will come back and we will spend money. Treat us like you did this morning and we just won't come back
    Last edited by Mod-biscotti; 17-05-2012 at 19:35.

  2. The Following 23 Users Say Thank You to Mod-biscotti For This Useful Post:

    Amiedoll  (20-05-2012),Bellaxo  (18-05-2012),elly_star  (18-05-2012),FirstTimeMummy2012  (18-05-2012),Gandalf  (18-05-2012),GlitterFarts  (17-05-2012),Gruffalo  (18-05-2012),Liddybugs  (18-05-2012),LifeInShadesOfGrey  (17-05-2012),mad house mumma  (18-05-2012),MamaC  (17-05-2012),MissMuppet  (18-05-2012),missybubble  (17-05-2012),Mod-Nomsie  (17-05-2012),MoonMoon  (17-05-2012),MrJones&Me  (17-05-2012),SassyMummy  (18-05-2012),shelle65  (17-05-2012),smallpotatoes  (17-05-2012),sweetseven  (18-05-2012),trishalishous  (17-05-2012),twotrunks  (18-05-2012),Wickedly Happy  (18-05-2012)

  3. #2
    Join Date
    Jul 2010
    Posts
    10,301
    Thanks
    3,122
    Thanked
    6,312
    Reviews
    0
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 postsAmethyst Star - 5,000 postsEmerald Star - 10,000 posts
    Totally agree! Our customer service is appalling here which is why I prefer on line as well , shop assistants are so much better in America as they are mostly on commission as well so it's worth their while to actually help you!

  4. #3
    Join Date
    Oct 2008
    Location
    Brisbane
    Posts
    12,222
    Thanks
    457
    Thanked
    533
    Reviews
    0
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 postsAmethyst Star - 5,000 postsEmerald Star - 10,000 posts
    so true !

  5. #4
    Mod-RaryGirl's Avatar
    Mod-RaryGirl is offline Forum Manager
    Winner 2013 - Best Avatar
    << Awesome avatar by Best Things!
    Join Date
    Apr 2006
    Location
    In paradise
    Posts
    20,311
    Thanks
    1,079
    Thanked
    3,276
    Reviews
    1
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 postsAmethyst Star - 5,000 postsEmerald Star - 10,000 postsRuby Star - 15,000 postsDiamond Star - 20,000 posts
    Awards:
    100 Posts in a week
    I hear you!

  6. #5
    Join Date
    Oct 2010
    Posts
    4,382
    Thanks
    4,454
    Thanked
    1,339
    Reviews
    0
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 posts
    Wow b!tch 1 and b!tch 2. How rude are they! I've never understood people who work in retail stores but can't be bothered dealing with people, are rude and lazy. That's disgusting.

  7. #6
    Join Date
    Dec 2005
    Posts
    10,941
    Thanks
    2,608
    Thanked
    2,866
    Reviews
    14
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 postsAmethyst Star - 5,000 postsEmerald Star - 10,000 posts
    Awards:
    100 Posts in a week
    Oh Biscotti, I couldn't agree with you more.

    In one breath retailers are trying to entice back online buyers by having in store cocktail parties, freebies etc, but ALL they need to do is provide courteous and sincere service. It's not rocket science, it doesn't take much to provide customers with some assitance if required, sound product knowledge and above all common courtesy. If it is too much trouble, then perhaps the service industry isn't the right one to be in.

    I am glad to hear you were still able to get your friend her present and even better at a cheaper price.

  8. The Following User Says Thank You to Mod-Uniquey For This Useful Post:

    trishalishous  (17-05-2012)

  9. #7
    Join Date
    Mar 2008
    Posts
    6,311
    Thanks
    2,387
    Thanked
    4,599
    Reviews
    0
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 postsAmethyst Star - 5,000 posts
    I could not agree more.

    I went into Myer the other day. Tried to buy something. Couldn't find an open service counter. Every single one I went to on the floor had a sign redirecting me to a different one.

    Yet everywhere I shop online manages to offer service to such a level I feel special. Even if it is just a note in the parcel.

  10. #8
    FearlessLeader's Avatar
    FearlessLeader is offline Winner 2013 - Most Memorable Thread
    Join Date
    Oct 2009
    Posts
    10,724
    Thanks
    2,498
    Thanked
    9,116
    Reviews
    0
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 postsAmethyst Star - 5,000 postsEmerald Star - 10,000 posts
    Yup. Not rocket science. And you would think their managers would care but they usually couldn't care less. Myer has shocking customer service, and most of the time it's not the floor staff's fault, it's the fact that there's far too few of them and they have these.ridiculous policies.and procedures in place. I don't get how these big retailers don't get it

    Sent from my HTC Sensation Z710a using BubHub

  11. #9
    Join Date
    Jun 2006
    Posts
    3,927
    Thanks
    570
    Thanked
    1,116
    Reviews
    0
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 posts
    It is so appalling. I went into David Jones after I'd finished BF'ing DD. There were 3 ladies all around the counter talking but eventually they turned to me and I explained to the ladies I needed help to buy some new bras, I've finished BF'ing a month ago and really need some new ones. I was hoping to be fitted and helped. One lady turned around and said "don't look at me I'm going on lunch, the other one laughed and walked off and the other one said "I can't fit you I'm busy". So the few bras I'd had in my hand that I'd liked and wanted to try I put on the counter, smiled at them and said well you don't want my money so I'm going to Myer. They looked shocked but I walked out, went to Myer and thankfully did get someone to help me and DJ's missed out on my money.

    I shopped online for the first time on Monday, ordered the product at 1.30, thought I'd made a mistake so rang them, spoke to someone instantly who advised everything was fine, by 12.00 the next day on a standard delivery fee it was at my front door.

  12. The Following User Says Thank You to ICanDream For This Useful Post:

    betherina  (18-05-2012)

  13. #10
    Join Date
    Jun 2011
    Posts
    1,317
    Thanks
    213
    Thanked
    218
    Reviews
    10
    Achievements:Topaz Star - 500 posts
    Totally agree OP. I refuse to spend my money at shops with crappy service.
    To the pp, I love getting notes in my parcel when I buy online too!

    Sent from my GT-I9000 using BubHub


 

Similar Threads

  1. Dear.... (vent thread :)
    By CluckySC in forum General Chat
    Replies: 259
    Last Post: 25-09-2012, 19:16
  2. Vent thread... 'Dear....'
    By CluckySC in forum General Chat
    Replies: 116
    Last Post: 27-01-2012, 16:32
  3. Dear soon to be MIL **vent**
    By Lemmings in forum Issues with Family Members
    Replies: 18
    Last Post: 24-12-2011, 21:04

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
free weekly newsletters | sign up now!
who are these people who write great posts? meet our hubbub authors!
Learn how you can contribute to the hubbub!

reviews
learn how you can become a reviewer!

competitions

forum - chatting now
christmas gift guidesee all Red Stocking
WaterWipes
Give your babies bottom a gift this Xmas! They are the only wipe made using just water and a drop of grapefruit seed extract and may help avoid nappy rash. Check out the great reviews on bubhub and see our website for more info and availability.
sales & new stuffsee all
Wendys Music School Melbourne
Wondering about Music Lessons? FREE 30 minute ASSESSMENT. Find out if your child is ready! Piano from age 3 years & Guitar, Singing, Drums, Violin from age 5. Lessons available for all ages. 35+ years experience. Structured program.
Use referral 'bubhub' when booking
featured supporter
Heinz Baby Basics
Our BPA Free range offers you a choice for every stage of your baby’s feeding development. You’ll love our brilliant colours, inspired designs and innovative features. Heinz Baby Basics caters for your baby’s needs!
gotcha
X

Pregnant for the first-time?

Not sure where to start? We can help!

Our Insider Programs for pregnancy first-timers will lead you step-by-step through the 14 Pregnancy Must Dos!