+ Reply to Thread
Page 2 of 4 FirstFirst 1234 LastLast
Results 11 to 20 of 32
  1. #11
    Join Date
    May 2010
    Location
    Belgrave
    Posts
    1,086
    Thanks
    7
    Thanked
    356
    Reviews
    0
    Achievements:Topaz Star - 500 posts
    When I worked at JB I had my phone on me all the time.
    I never answered it or texted I used it purely for iTunes.
    Customers would sing us songs but only know if it was the right song by listening to it and we weren't allowed to play the actual CD.

    I think your right not to answer

  2. #12
    Join Date
    Oct 2010
    Location
    Other side of the screen!
    Posts
    3,674
    Thanks
    872
    Thanked
    870
    Reviews
    17
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 posts
    If I was a customer and someone did that to me, id probably walk out empty handed.....

    I think it's very professional of you to leave your mob in your locker... Most people would still have it on silent in their pocket..! I wouldn't though because I'm a sucker for temptation!!!

  3. #13
    Join Date
    Jan 2006
    Location
    Tenambit.
    Posts
    9,037
    Thanks
    1,564
    Thanked
    2,936
    Reviews
    0
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 postsAmethyst Star - 5,000 posts
    When I worked in retail - phones were to be kept in bag in locker.

    I agree - if she NEEEEEEEEDS you - ring the store phone, and leave a message if you are busy.

  4. #14
    Join Date
    Apr 2011
    Posts
    106
    Thanks
    9
    Thanked
    40
    Reviews
    0
    Yeah, you are right not to answer your phone or have it on.

    Technology has made people think you can and should be contactable at any time, when the reality is when you are at work, you're not being paid to answer personal calls.

    Can you imagine if doctors, lawyers, teachers or people serving at McDonalds could take calls whenever they wanted???

    I believe that the person in front of you is your main focus and that includes friends or family. I hate it when your left there while people play on their phones!!!

    If its an emergency, there is an office phone.

  5. #15
    TeamAwesome's Avatar
    TeamAwesome is offline No one's perfect, but everyone can be awesome.
    Join Date
    Oct 2006
    Location
    The Awesomest place on earth of course
    Posts
    4,405
    Thanks
    3
    Thanked
    104
    Reviews
    0
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 posts
    Not acceptable in any sense and yes it's a pain that mobiles should mean we're available all the time. My DH is currently doing night shift so our phones including the house phone are on silent almost full time we just check a couple of times a day and it's nice. I've been screening calls for years though so this takes it to the next level.I'd tell her it's policy someone else got in trouble for non emergency use

  6. #16
    Join Date
    Sep 2005
    Location
    Perth
    Posts
    8,544
    Thanks
    1,351
    Thanked
    2,307
    Reviews
    0
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 postsAmethyst Star - 5,000 posts
    I think work time is for work and personal time is for making and receiving phone calls...

  7. #17
    Join Date
    Mar 2010
    Posts
    5,687
    Thanks
    1,089
    Thanked
    4,057
    Reviews
    3
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 postsAmethyst Star - 5,000 posts
    Staff weren't allowed their bags or phones in the big office I ran, they had a locker where they checked in bags and checked them out as they left the big office for lunch etc... we had issues with internal theft of valuable data and staff having personal calls all day instead of doing what they were paid to.

    Worked well.

    If people needed to contact you urgently they could call the reception and be buzzed through to you.

  8. #18
    Join Date
    Feb 2010
    Location
    Home, where my life lies waiting, silently, for me.
    Posts
    8,990
    Thanks
    3,308
    Thanked
    1,659
    Reviews
    11
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 postsAmethyst Star - 5,000 posts
    Quote Originally Posted by Izzys Mummy View Post
    If I was at a bank/register/customer service desk and the attendant answered their mobile I would have and have made a written complaint.

    You were right not to answer your phone.
    I would have too! How would your mum feel if service staff ignored her to take a personal call? Ill bet she would be peeved!

  9. #19
    Join Date
    Mar 2011
    Posts
    2,970
    Thanks
    3,595
    Thanked
    892
    Reviews
    15
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 posts
    It would be completely unprofessional to answer your personal phone while serving a customer. You are completely in the right.

    I'd tell your mother that it's against company policy to do so and that she can call you on the main phone in an emergency.

    As an aside, sometimes I call my mother on her mobile (she works in customer service so has it in her locker) to see whether I've caught her in a break. I'd never consider who rude for not answering it.

  10. #20
    Veve's Avatar
    Veve is offline Assistant Forum Manager :)
    Winner 2007 - best signature
    Winner 2008/2009/ 2010- naughtiest mod

    RG always has to save my butt <3
    Join Date
    Mar 2005
    Location
    in modland
    Posts
    23,139
    Thanks
    389
    Thanked
    1,826
    Reviews
    5
    Achievements:Topaz Star - 500 postsAmber Star - 2,000 postsAmethyst Star - 5,000 postsEmerald Star - 10,000 postsRuby Star - 15,000 postsDiamond Star - 20,000 posts
    Quote Originally Posted by Ana Gram View Post
    Incredibly unprofessional and many work places simply wouldn't allow it. if it is an emergency, people can always contact the place of work and leave a message.
    yup - what she said ..

    I've worked in retail - and if I was found to have my phone on me .. it was immediate dismissal - it was written into every employee agreement


 

Similar Threads

  1. Baby jogger customer service
    By peasmum in forum Product Recommendations & Questions
    Replies: 2
    Last Post: 06-01-2012, 21:31

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
free weekly newsletters | sign up now!
who are these people who write great posts? meet our hubbub authors!
Learn how you can contribute to the hubbub!

reviews
learn how you can become a reviewer!

competitions

forum - chatting now
christmas gift guidesee all Red Stocking
Einsteinz Music
Make music at Einsteinz Music in age-appropriate class in Sydney's Inner West, Eastern Suburbs or North Shore. For ages 6 mths - 4 yrs. All music is live! Christmas Gift certificates available for full term or casual classes. Call 0431 338 143
sales & new stuffsee all
Bub Hub Sales Listing
HAVING A SALE? Let parents know about it with a Bub Hub Sales listing. Listings are featured on our well trafficked Sales Page + selected randomly to appear on EVERY page
featured supporter
TPS Health Physiotherapy and Pilates
TPS Health Physiotherapy and Pilates has three clinics located at Morningside, Redlands and Lutwyche. We offer pre and post natal services as well as physiotherapy and Pilates. All clinics offer child minding services so bubs are always welcome!
gotcha
X

Pregnant for the first-time?

Not sure where to start? We can help!

Our Insider Programs for pregnancy first-timers will lead you step-by-step through the 14 Pregnancy Must Dos!