Hello Tania and ceecee1 .
I am in this journey for few years now. Started in Westmead x 4 cycles, though private will deliver better results but it much worst. It just a money making clinics, they see you as $$$ and take an advantage of disadvantaged couples.
Unfortunately, i had the same experiences with both IVF Australia and Genea.
Genea : had 2 x cycles with lack of competences of nurses and Doctors. Dr just guessing with what to prescribe. "Try this/ try that"- based on no proper investigation. York st or Norwest everyone is acting like you own them something, from receptionist to nurses, helpless. Nurses are incompetent to take blood test not funny at all. Nurses in surgery theater much better caring for recovery. I was lucky wuth no pain after egg collection, Dr very gentle, only 4 retrieved , 1 fertilized but didn't stay after transfer.
IVF Australia Bondi/Maroubra : Everyone is friendly before the deal is sealed. They love to promise just to sell the cycle. Afterwards, no one cares, nurses are lazy, can't be bothered at all, the nurses approach is "no questions should be asked" they just dictate and give orders . I was confused tried to get more info but it's pointless. My Dr was rough , on the day of egg retrieval had the most inappropriate body language , i was so uncomfortable just wanted to leave the maroubra clinic.
To sum up, nether private hospitals are doing better job than Westmead, they have the same technology, DR average or lower standard and nurses helpless. It's all about the brand and marketing, Genea / IVF Australia have shareholder and make business as any other industry , even it's no ethical to take advantage in medial industry .
Good luck all.