Just wondering if there is anyone else whose job it is to talk to unhappy/angry people for a lot of the day.
This is my job. Angry people call up and question why we can not cover their condition. I tell them, they go off.
I recently had one guy tell me he would be arrested if he said what he wanted to say to me.
I work 22 hours a week. I so need the money, but the job is doing my head in.
I already suffer depression and I think I am getting worse. As soon as someone gives me their "number" and I see we have declined them that's it my stomach gets a knot in it.
My only option is to find a way to deal with it I guess. Any tips?