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  1. #1
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    Default So angry with Baby Jogger.....!!!!

    So just before DD I bought a baby jogger city elite. One of the main reasons being the toddler seat option!! Now expecting baby 2 in October and look to buy the attachment and they don't make them all. Not only that...they were recalled so can't buy them anyway!!! So annoyed. Spent almost $1000 on that pram and now no good to me!! Going to send them a letter to ask whether they are going to replace my pram with one that has a toddler seat accessory - yes they are now making them again for their new prams!!! Grrrrrr

  2. #2
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    I hope they do the right thing by you.

  3. #3
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    I had this problem too but I had the toddler seat before it as recalled & taken off the market (tipping hazard was the reason).

    I got in contact with them and they were soooooo helpful in allowing me to trade in the pram in a select model with a small price difference. I signed a confidentiality clause so can't list exactly how much but I found it quite reasonable.

    They were wonderful to deal with, very efficient (I had the new pram within days delivered to my front door) and very understanding.

    I even opted to keep my Elite and pay an additional 'trade in price' for it, so now I have both!

    Let me know if you need any other info or the direct contact details.

  4. #4
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    Quote Originally Posted by 2Bboys View Post
    I had this problem too but I had the toddler seat before it as recalled & taken off the market (tipping hazard was the reason).

    I got in contact with them and they were soooooo helpful in allowing me to trade in the pram in a select model with a small price difference. I signed a confidentiality clause so can't list exactly how much but I found it quite reasonable.

    They were wonderful to deal with, very efficient (I had the new pram within days delivered to my front door) and very understanding.

    I even opted to keep my Elite and pay an additional 'trade in price' for it, so now I have both!

    Let me know if you need any other info or the direct contact details.
    That is really reassuring! I was just going to find an email address on the baby jogger website. Is that what you did??

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    I've pm'd you the email address.

    You just need to send them your proof of purchase and the reason you're requesting the exchange.

    Good luck.

  6. #6
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    Quote Originally Posted by KCT View Post
    So just before DD I bought a baby jogger city elite. One of the main reasons being the toddler seat option!! Now expecting baby 2 in October and look to buy the attachment and they don't make them all. Not only that...they were recalled so can't buy them anyway!!! So annoyed. Spent almost $1000 on that pram and now no good to me!! Going to send them a letter to ask whether they are going to replace my pram with one that has a toddler seat accessory - yes they are now making them again for their new prams!!! Grrrrrr
    I'm in the exact same situation, except due in June. I did email Baby Jogger as they advised affected people to do through their Facebook page back when they made the announcement and they seemed to be quite helpful. Problem is that you must have your receipt and in the 2 plus years since we bought the Elite, we can't find the bloody receipt (and I'm sure I would have put it somewhere safe)!

  7. #7
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    I couldn't find mine either so I found the date of purchase from my bank statement and was able to get a reprint from Bubs which was really good of them.

  8. #8
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    Quote Originally Posted by 2Bboys View Post
    I couldn't find mine either so I found the date of purchase from my bank statement and was able to get a reprint from Bubs which was really good of them.
    we tried that too - unfortunately the place we bought it couldn't help us - apparently :-(

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    I just had a look and found my receipt so hopefully won't have any dramas!!


 

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