A month ago I had a rent inspection and I showed the RE agent 2 issues that needed attention, she told me she would put through work orders for them, on Friday I called to find out what the go was and I was told she was on holidays and I spoketo her replacement who couldn't tell me anything as the computers were down. This isn't the first time things have taken the long to get repaired, it took them a few weeks to fix my oven and when it broke 2 days later it took another 2 weeks. The RE never returns my calls or when she says she will get back to me she never does. When my air conditioning broke I ended up calling the company myself as it was still in warranty (the house is new, under a year old) now I am hesitant to chase up these current issues directly with the builders as I know the 1 yr thing is nearly or has expired. Anyway this isn't unusual for this RE and we are really sick of having to chase them up constantly, my partner ended up going down to the RE to sort out the oven as she would never call us back even if I left messages.
So how long is too long and when do you do something about it?